Management Development Training UK ,Team Leader, Leadership Training UK

Background

Alastair’s energetic and practical delivery style is focused on ensuring learning is relevant and usable for the participants straightaway. He has over nine years’ experience of designing, delivering and evaluating learning in a variety of consultancy and leadership roles. Some of his recent training projects have involved global delivery rollouts across several continents and multiple languages, eLearning and blended solutions, design and delivery and incorporation of the latest thinking on accelerated learning. His client and commercial focus is paramount in everything he does, and he effortlessly weaves in his people development experience and skills from a variety of sectors, to ensure maximum return on investment for all time that is spent learning.

His main area of interest is in helping to develop high quality leaders and managers, through a variety of creative and engaging approaches, and thrives on working with a broad range of clients.

Key Areas of Expertise

• Leadership and Management Development (including ILM and CMI qualifications)
• Motivation and Performance Management
• Personal Effectiveness and Communication
• Recruitment and Selection
• Assessment and Development Centres
• Learning Needs Analysis
• Presentation Skills and Confidence Building
• Team Coaching and Facilitation
• Process Improvement and Design
• Customer Service Excellence
• Evaluation and Learning Metrics

Credentials

• MSc Organisational Behaviour, Birkbeck College, University of London
• Member of Institute of Leadership and Management (ILM)
• Licentiate Member of Chartered Institute of Personnel and Development (CIPD)
• CIPD Certificate in Training Practice
• NVQ Level V Management and D32/D33 Assessor Awards
• Lean Practitioner Level II (Lean Enterprise Research Centre)
• FIRO-B Interpersonal Analysis Practitioner
• Trainer Accreditation Programme (TAP) - Accredited

Key Clients

• The AA
• RBS
• AXA
• Sony
• Rolls-Royce
• KPMG
• Airbus
• Rabobank
• London Zoo
• Vinopolis
• Platform Home Loans

Background

Carolyn is a creative and innovative learning designer, consultant, facilitator and manager with considerable experience of the learning and development arena.

She has proven skills in delivering major learning solutions to tight deadlines and works closely with her clients to ensure that the most innovative and appropriate solution is implemented to achieve the agreed objectives. She has over 20 years’ experience in a variety of sectors including; retail, manufacturing, rail, utilities, finance and banking.

Carolyn has a thorough understanding of leading-edge learning design, as well as established success as a facilitator specifically in leadership, management, and teambuilding. Participants leave Carolyn’s programmes highly motivated and with the desire to implement their learning to make a positive difference to their lives.

Carolyn uses psychometrics in her programmes to develop individual’s self awareness, understand their impact on others and to build confidence.

Key Areas of Expertise

• Leadership and Management Development
• Coaching and Mentoring
• Team Coaching and Facilitation
• Graduate and High Potential Development
• Assessment and Development Centres
• Presentation Skills
• Performance Management
• Change Management

Credentials

• Diploma in Business Coaching
• NVQ Assessor
• Qualified NLP Business Practitioner
• Level A & B Psychometric testing
• Myers-Briggs qualified - Step 1
• Strength Deployment Inventory
• MAP (Managerial Proficiency of Management) Assessor
• Fellow CIPD
• Fellow Institute of Leadership & Management
• Member of Association for Coaching

Key Clients

• Schneider
• Sellafield/Magnox
• RNID (Royal National Institute for the Deaf – Text Relay)
• IPU
• PPI
• Wilkinsons
• Wolter Kluwers
• West Midlands Audit Commission

Background

Chris is an experienced consultant working on a range of consultancy projects, from helping organisations develop strategies and the introduction of the subsequent changes; to designing and delivering leadership and management training programmes for significant clients at home and abroad.

After leaving the Royal Navy having specialised in Submarines, Chris spent 20 years with Shell where much of his experience of management was gained. This was initially in Sales and Marketing, followed by Business Development and then Training and Development and Organisation Development, on the Exploration and Production side of the business.

He is also Programme Director for the range of Chartered Management Institute’s Management accredited qualifications, which means working closely with clients to blend qualification and organisational needs in the design of learning programmes.

Key Areas of Expertise

• Developing Strategy
• Managing Change
• Management Development
• Leadership and Teambuilding
• Performance Management
• Problem Solving and Decision Making
• Coaching and Mentoring
• Consultancy Skills
• Recruitment and Selection
• Chairing Meetings
• Facilitation Skills

Credentials

• Member of the Chartered Management Institute (CMI)
• Member of the Chartered Institute of Personal and Development

Key Clients

• International Marine Organisation
• Bunzl
• British Energy
• House of Commons
• Museum of London
• Zoological Society of London
• Sungard
• EMEA
• Countryside Agency
• Wood Mackenzie
• Macmillan Cancer Relief
• Commission for Racial Equality

Background

Chris is an experienced training consultant who has a proven record of achievement, working with many client organizations across a wide variety of market sectors in the UK and overseas.

She began her career in the IT Department of a manufacturing organisation before moving into computer consultancy, and subsequently into training and development. She is highly experienced in designing and delivering programmes that precisely meet clients’ needs, working with them to ensure that training can be transferred successfully to the workplace.

Her portfolio includes a range of communications skills. She specialises in ‘training for trainers’ courses, including many which lead to qualifications from the Chartered Institute of Personnel and Development.

Key Areas of Expertise

• Training for Trainers with optional accredited (CIPD) qualifications for Training Consultants
• Identifying Training Needs
• Training Design
• Recruitment and Selection
• Diversity and Dignity at work
• Presentation Skills
• Chairing and Participating at Meetings
• Minutes and Agendas
• Writing for Business and Writing Specialist Business Reports
• Communication Skills
• Interpersonal Skills
• Assertiveness and Influencing at Work

Credentials

• BA Hons French
• MBA
• Member of the Chartered Institute of Personnel and Development
• Member of the Chartered Management Institute

Key Clients

• Abbey National
• American Express
• Audit Commission
• Ford
• Charity Commission
• Children’s Society
• Magnox North
• HSBC
• Panasonic
• QinetiQ
• Bank of New York Mellon
• GlaxoSmithKline

Background

Dom brings a passion for learning and development with strong operational contact centre management experience. Having successfully performed a variety of roles for SITEL, a worldwide outsourcing organisation, including responsibility for a 150+ seat operation, he transferred to a consultancy role providing solutions for significant cost savings, more effective use of resourcing, increases in service level performance and ultimately customer satisfaction. Since becoming a consultant in March 2006 he has delivered high profile projects for a number of blue chip clients and works as an associate for five prestigious organisations where amongst other things he has written, implemented and managed a major leadership training program for npower, delivered a management development program to the ITV Business Service Centre, created a blueprint for Watson Wyatt in their creation of a new contact centre managing the pension funds on behalf of Goldman Sachs, and performed an interim management role for Marsh bringing the performance back into target under challenging circumstances.

Dom’s enthusiasm and charisma balanced with his wealth of experience and commercial acumen sees him consistently excelling in diverse, challenging environments. He has consistently had a positive impact on operational performance as he characterises his vision of inspiring performance and delivering results.

Key Areas of Expertise

• Contact Centre Interim Management and consultancy
• All aspects of training in a contact centre environment from front line to senior management
• Executive coaching
• Leadership and strategy development
• Performance management
• Team building
• Training Needs Analysis and Material Design

Credentials

• SITEL Certificate in Contact Centre Management accredited by the Open University (Distinction)
• Certificate in Personal Coaching from the Coaching Academy

Key Clients

• Royal Bank of Scotland
• Royal Mail
• Xerox
• The AA
• O2
• Vodafone
• Marsh
• npower
• ITV
• The British Council
• Goldman Sachs/Watson Wyatt
• The Financial Services Authority
• DHL

Background

Emily is a highly experienced consultant and trainer with over 16 years’ experience in the corporate sector spanning several industries. She worked in large corporate as well as entrepreneurial environments and uses her internal organisational experience to inform her relationships with her clients.

She has over 10 years’ experience as an external consultant to corporations, government entities, entrepreneurial organisations, academic institutions, non-profit organizations and individual leaders. Her consulting experience includes international consulting in leadership development and strategic planning.

Key Areas of Expertise

• Leadership Development
• Organisational Change and Transition
• Team Development & Effectiveness
• Strategic Planning
• Organisational Health & Balance
• Management Effectiveness
• Effective Communications
• Personal Mastery and Transformation
• Diversity Leadership
• Stimulating Creativity

Credentials

• Master of Business Administration from Duke University in Marketing and OD
• Bachelor of Business Administration from Howard University
• Executive Coach Training – The Center for Creative Leadership & Coaches Training Institute
• Facilitator of Appreciative Inquiry approach to change management and organizational development
• Certified Trainer and Facilitator of the Genuine Contact™ processes & change methodologies - Open Space Technology, Whole Person Process Facilitation™, Conscious Genuine Contact Organizations™ , Organizational Health and Balance™ and Cross-Cultural Conflict Resolution™
• Trained in adult education
• Certified mediator

Certified/trained to administer various self-assessment and 360-feedback instruments including:

• Myers-Briggs Type Indicator (MBTI)®
• Change Style Indicator
• Learning Styles Inventory
• Conflict Dynamics Profile
• Decision Style Profile
• Benchmarks 360 assessment
• Skillscope 360 assessment
• Prospector 360 assessment
• 360 by Design
• Denison Organizational Culture Survey (for organizations)
• Keys Organizational Creativity Assessment (for organizations)
• Certified facilitator of Paper Planes, Inc. (PPI) and Edgework learning simulations
• Trained in the Psych - K™ change process

Background

Graham has worked extensively in the field of advertising and marketing for a broad cross section of consumer goods manufacturers, industrial products, business-to-business markets and the charity sector.

During his career in advertising, he worked for a number of leading London advertising agencies, devising award-winning advertising for Walls, Birds Eye, Tobler Suchard, Whitbread and R.Whites among many others.

He then moved into marketing management, first with Cadbury Schweppes, where he developed retail sales for Kenco Coffee, and later worked to re-launch Oil of Olay. New product launches for Vidal Sassoon and the Insignia range when he worked for Shulton, have been amongst the most successful new product launches in their markets.

Graham was then responsible for developing the Chartered Institute of Marketing’s Diploma programme at Croydon Business School and became a member of the faculty at the Chartered Institute of Marketing.

He now both trains and consults in all aspects of marketing for organisations such as IPC Media, Ford, Coca Cola, Microsoft, BBC, Kraft, IBM, BAA and Kellogg’s. His specialist subjects include Marketing Planning, Research, Communications, Advertising, New Product Development, Customer Care, Team Building and Presentation Skills.

Key Areas of Expertise

• Marketing Planning
• New Product Development
• Marketing Research
• Customer Relationship Management
• Marketing Communications
• Category Management
• Digital Marketing
• Search Engine Optimisation
• Google Adwords and Adsense
• Advertising
• Customer Care
• Team Building
• Presentation Skills

Credentials

• CIM Diploma
• Certificate in Education

Key Clients

• IPC Media
• Ford
• Coca Cola
• Microsoft
• BBC
• Kraft
• IBM
• BAA
• Kellogg’s

Background

Jeannette is an experienced training consultant and executive coach who has a proven record of achievement within a broad range of sectors including Finance, IT, Insurance, Retail, Health, Public Services, Local and Central Government, Telecommunications, Engineering, and Pharmaceutical.

Jeannette is passionate about crafting training and coaching programmes that bring about measurable changes in organisations. All of her clients find that their performance, self-motivation and enthusiasm for achieving their goals increase dramatically and often far exceed their initial expectations. Jeannette is experienced at working with individuals at all levels within an organisation, from Sales Consultants to Chief Executives and especially with Senior Members of the Management team and Heads of Service. She excels in bringing groups together to focus on a common objective with particular emphasis on the role of coaches and mentors within an organisation.

Key Areas of Expertise

• Coaching Skills
• Mentoring Skills
• Leadership and Management Development
• Team Coaching and Facilitation
• Presentation Skills
• Performance Management
• Personal Effectiveness
• Teamwork
• Problem Solving

Credentials

• Accredited Coach – Coaching Academy – Distinction
• Accredited Coach – Association for Coaching
• Diploma in Performance Coaching – Newcastle College
• Kingston University - Post Graduate Business Degree Programme
• Certificate in Management - Finance, Sales, Marketing, IT, Operations, TQM, Personnel
• Founding UK Council Member of the Association for Coaching
• Honorary Life member of the Association for Coaching

Key Clients

• House of Commons
• Halifax plc
• Rio Tinto
• Alliance & Leicester
• Basildon District Council
• Centrica
• Royal Berkshire Fire & Rescue
• West Midlands Fire Service
• Citigroup
• GlaxoSmithKline
• BUPA
• Cable and Wireless
• Wormauld

Background

Joanna worked in human resource roles for over 20 years’, and gained extensive experience in both private and public sectors, from retail outlets to government agencies. She has designed and delivered a range of workshops addressing all aspects of management development, including recruitment and selection, diversity, appraisal, employment law, harassment and bullying and train the trainer.

In addition to her training work, she acts as an Independent Chair on recruitment and selection panels, lectures in teaching and training skills and provides employee relations advice to a variety of small enterprises, thus keeping her skills up-to-date in an ever-changing market.

Key Areas of Expertise

• Recruitment and Selection
• Diversity and Respect at Work
• Giving Difficult and Constructive Feedback
• Employment Law
• Performance Management
• Appraisal Skills
• Training and Organisational Needs Analysis
• Training and Facilitation Skills

Credentials

• MSc Education, Training and Development of Adults, City University (2006)
• Fellow of the Chartered Institute of Personnel Development
• Diploma in Management Studies
• 7306 City & Guilds Teaching Certificate
• Qualified user of Saville & Holdsworth Occupational and Personality Testing (1991)
• External examiner for HR modules: Thames Valley University

Key Clients

• House of Commons
• KPMG
• City Literary Institute
• Department for Constitutional Affairs
• London Boroughs of Camden and Islington
• RWE
• St George’s Hospital Medical School (University of London)
• Accenture
• Dominion Housing
• HBOS
• National Treatment Agency

Background

Ken is an experienced training and development consultant who has a proven record of achievement within a broad range of sectors including Finance, IT, Insurance, Retail, Local Authorities, Public Services, Telecommunications, Engineering, and Pharmaceutical.

Ken has been involved with management and development training for more than 20 years. All of his clients find that their performance, self-motivation and enthusiasm for achieving their goals increase dramatically and often far exceed their initial expectations.

Ken’s specialism is in designing bespoke training courses and development programmes, and he is particularly experienced at working with individuals at all levels within an organisation, from Sales Consultants to Chief Executives and especially with Senior Members of the Management team. He excels in bringing groups together to focus on a common objective with particular emphasis on developing people to realise their true potential. Ken is also a published author of a bestselling training book.

Key Areas of Expertise

• Leadership and Management Development
• Leadership Skills
• Performance Management
• Personal Effectiveness
• Time Management & Prioritisation
• Teamwork & Team Building
• Presentation Skills
• Interpersonal Skills
• Influencing and Negotiation Skills
• Assertiveness & Managing Confrontation
• Stress Management
• Coaching Skills
• Mentoring Skills
• Problem Solving & Decision Making

Credentials

• Kingston University - Post Graduate Business Degree Programme
• Certificate in Management - Finance, Sales, Marketing, IT, Operations, TQM, Personnel
• Licensed NLP Business Practitioner
• Certificate in Training Design
• Certificate in Training Needs Analysis & Evaluation

Key Clients

• Centrica
• West Midlands Fire Service
• GlaxoSmithKline
• Barclays Bank
• Snap-On Diagnostics
• Wellingborough Borough Council
• Lincoln College
• Office for National Statistics
• npower
• Polycom
• British Telecom

Background

Michael is a Presentation Skills, Public Speaking, Media Interviews & Communication Skills specialist. He has over 20 years’ experience in running training programmes for many national & multi-national organisations on an international basis.

His participative workshops and highly practical style have led him to successfully work with staff of all levels and disciplines within almost every industry. In addition to running courses for groups, Michael also receives requests to work with individuals on a 'one-to-one' coaching basis, often at senior manager & CEO level.

His career began as a professional actor spanning ten years in stage, television and films. Whilst attending stage school in London he won roles in a five West End productions and most notably appeared in Dr Who (with Tom Baker) and the film of Bugsy Malone (with Jodie Foster). He later became partner and director of a successful courier company servicing London's advertising agencies. Michael was accepted as an associate member of the Chartered Institute of Personnel & Development in 1994.

Key Areas of Expertise

• Presentation Skills
• Advanced Presentation Skills
• Persuasive Presentation Skills (usually for sales & marketing staff)
• Public Speaking
• Handling Media (Press, Radio, TV or On-line) Interviews
• Interpersonal & Communication Skills
• Training for Trainers (for those who are required to train large groups of people)
• Instructional techniques (for those required to train individual or small groups)

Credentials

• Experience - 10 years as professional actor, 5 years’ company owner, 20 years’ as training consultant providing coaching for CEOs – worked in UK, Egypt, Finland, France, Germany, Italy, Romania, Switzerland

Key Clients

• Barclays Bank
• British Sky Broadcasting
• GlaxoSmithKline (UK & USA Attendees)
• Heinz
• Hewitt Associates (UK & Hungary Attendees)
• IBM (France)
• Motorola
• Nokia (UK & Finland)
• Panasonic UK
• Royal Bank of Canada/Dexia
• Procter & Gamble
• Schlumberger (UK & Bucharest)
• Sony Broadcast & Sony Music International
• Texas Instruments (France, Germany & Italy)

Background

Simon is an experienced training consultant who has a proven record of achievement within the services sector as well as within international management development consultancy.

Simon has a high level of experience in client management and extensive knowledge and skills in the design and delivery of a range of training and management development programmes. His combination of commercial, HR and people development experience means that he can contribute across a wide range of organisational and people development needs.

Key Areas of Expertise

• Leadership and Management Development
• Team Coaching and Facilitation
• Graduate and High Potential Development
• Recruitment and Selection
• Assessment and Development Centres
• Training and Organisational Needs Analysis
• Presentation Skills
• Performance Management
• Negotiation Skills
• Design and Delivery of Experiential Workshops

Credentials

• BA Business Education
• Author of Brilliant Leader (Prentice-Hall 2008)

Key Clients

• Polycom
• Britten-Norman
• Schneider Electric
• Schlumberger
• Carl Zeiss
• BT
• Central Office of Information
• Advanced Resource Managers
• Panasonic
• RWE
• Thames Water

Background

Sonya’s background is in aviation training and she also holds a City & Guilds Adult Education Teaching Certificate that qualifies her to train within Further Education. She has been a member of the Professional Speakers Association for 7 years, undertaking public speaking programmes for women’s business groups. She is also an accredited ‘SDI’ (Strength Deployment Inventory) facilitator helping organisations to look at leadership, teamwork and individual communication styles.

Sonya’s key skill and passion is in bringing out the best in her delegates in developing personal impact, particularly confidence in Presentation Skills and Train the Trainer, Teambuilding, Assertiveness and Influencing. She has recently been chosen to be an Associate Member of the CIPD to deliver their Certificate in Training Practice Programme.

She has extensive experience in the Communication and Customer Service industry at all levels; therefore her facilitation skills reflect reality using a gently humorous and common sense approach with plenty of opportunity for discussion, interaction and accelerated learning experiences.

Key Areas of Expertise

• Presentation Skills – (Basic, Advanced and one-to-one Coaching)
• Train the Trainer
• Managing Customer Care, General Customer Care, Call Centre Customer Care
• Assertiveness
• Influence and Persuasion
• Inter-personal Skills & Effective Interaction
• Team Building (using SDI)
• Conflict Management
• Stress Management

Credentials

• City & Guilds (7307) Further/Adult Education Teaching Certificate
• Practitioner for Strength Deployment Inventory (SDI)
• CIPD Associate Trainer for Certificate in Training Practice
• Accreditation Certificates for American Express in: Customer Care, Coaching and Feedback
• City & Guilds Instructor's Certificate - General
• Accreditation for Ken & Kate Back Assertiveness Programme
• ILM72 Management Profile

Key Clients

• Schlumberger
• Sellafield Ltd
• Homes & Communities
• Ball Packaging Europe
• Network Rail
• Wilkinson Group of Companies
• G E Medical Systems
• Shell UK Ltd
• Depuy UK Pharmaceuticals
• Barclays Bank

Background

Steve has been working as a training consultant for 15 years. He has a proven record of achievement within the manufacturing, utilities and Public Sector in the UK and around the world.

Steve has built long-term client relationships, he works within the design and delivery of a range of training and management development programmes. His combination of organisational development, HR and people development experience means that he can add value to organisations in delivering meaningful development programmes.

Key Areas of Expertise

• Leadership and Management Development
• Team Coaching and Facilitation
• High Potential Development
• Recruitment and Selection
• Customer Service Training
• Managing Change
• Selling Skills
• Presentation Skills
• Performance Management
• Advanced Communication Skills
• NLP in Business

Credentials

• NLP Master Practitioner
• Associate of the Chartered Institute Personnel and Development
• Certificate in Development Coaching, Newcastle College
• Associate of the American Institute of NLP
• Certified Level One Hypnotherapist

Key Clients

• RWE npower
• Kingston Upon Hull City Council
• Snap-on Tools
• Barclays
• Royal Bank of Scotland
• BT
• Ball Packaging
• Firmenech

Background

Steve is a commercially aware, creative and down to earth training and event facilitator. He has a relaxed style of delivery/facilitation which encourages learners to contribute openly during events and to learn through “hands-on activities”

Key Areas of Expertise

• Business and Communication skills - Leadership/Management, account management/sales, customer care, negotiation, presentation skills etc
• Team working/Team building – e.g. team workshops, team building events, corporate events etc.

Accredited

• AIPD
• SDI

Credentials

• NLP Master Practitioner
• Associate of the Chartered Institute Personnel and Development
• Certificate in Development Coaching, Newcastle College
• Associate of the American Institute of NLP
• Certified Level One Hypnotherapist

Key Clients

• Shell
• Scottish Power
• Swiss Life
• Taylor Woodrow
• British Nuclear Group
• TUI
• GlaxoSmithKline
• RWE npower
• Ball Packaging
• Snap-On Tools
• Office of National Statistics

Background

Steve has over twenty years’ experience across the L&D life-cycle, encompassing training delivery, process facilitation, learning design, consultancy and management. With a background in central government, Steve has also gained considerable experience working across a wide range of other sectors including local government, the voluntary sector, banking/finance, retail and energy.

Beginning his career within what is now the Department for Work & Pensions (DWP), Steve gained the position of Head of Learning Design for the department’s corporate centre, where he pioneered the department’s innovative approach to blended learning.

Key Areas of Expertise

• Leadership Development
• Management development
• Performance Management
• Diversity, Equality and Human Rights
• Blended Learning Design.

Credentials

• MA in Management Learning & Leadership (Lancaster University Management School)
• Technical & Research Director of the Learning Practitioners’ Association
• Director of the Institute of Equality & Diversity Practitioners
• Licentiate Fellow of the Institute of Training & Occupational Learning
• Associate Member of the Chartered Institute of Personnel & Development
• Certificate in Training Practice
• Certificate in Training Education
• Certificate in Counselling
• MBTI Practitioner (Levels 1 and 2)

Key Clients

• GlaxoSmithKline
• House of Commons
• Local Government Association
• RBS Group
• M&S
• Le Crossing Company Ltd
• Sellafield
• Wigan Metropolitan Borough Council
• Warwick University Business School

Background

Stevi is an experienced training consultant and coach who has a proven record of achievement within a number of service industries including information technology, finance and banking.

Stevi combines commercial sales experience and relationship building skills with training expertise. She focuses on one-to-one executive coaching and training people in sales, negotiation, influencing and communication skills. Stevi designs, develops and delivers training to meet the organisational needs and encourages individual development. She has worked with organisations all over the world.

Key Areas of Expertise

• Negotiation Skills
• Influencing Skills
• Sales Training
• Presentation Skills
• Account Development
• Time Management
• Stress Management
• Train the Trainer
• Writing Skills
• Assertiveness
• Customer Service Training

Credentials

• Certificate of Education (Qualified to teach Mathematics and History)
• Myers Briggs Type Inventory Practitioner
• Results Coaching – ICT and Executive Coach

Key Clients

• Barclays
• Tube Lines
• BSkyB
• Dresdner Bank
• Royal Bank of Canada
• Canada Life
• Warner Bros
• The Commission for Racial Equality
• Hitachi
• Nokia, Northgate
• Panasonic
• Pearson Education
• GlaxoSmithKline
• Capita

Background

Stewart has more than 10 years’ experience in training and consultancy, with a proven record of achievement. Specialising in delivering management and staff development programmes, Stewart has worked with many client organisations across most areas of business both in the UK and overseas.

His early career was centred in the UK Pharmaceutical Industry where over 18 years he worked for a number of major organisations. This work was mainly commercially focused, undertaking roles in Sales, Sales Training, Sales Management, Marketing and finally Management Development. He delivered key business projects associated with people elements of Enterprise Systems and ‘Investor in People’ initiatives.

Stewart is Programme Director for our accredited Institute of Leadership and Management courses, as well as undertaking assessment and internal verification of work for accreditation with the Chartered Management Institute. He is also responsible for maintaining the Ken & Kate Back ‘Assertiveness at Work’ programme.

Key Areas of Expertise

• Management Development
• Leadership and Teambuilding
• Performance Management
• Coaching
• Assertiveness
• Influence and Persuasion
• Conflict Management
• Communication and Interpersonal Skills
• Presentation Skills
• Negotiation Skills
• Account Management
• Recruitment and Selection

Credentials

• BSc (Hons) Zoology
• PhD
• MBA
• Member of the Chartered Management Institute

Key Clients

• EMEA Qatar Petroleum
• Rolls-Royce npower
• Thames Water AstraZeneca
• British Energy Tubelines

Background

Suzanne is an international motivational speaker and an expert in Assertiveness.

She is a dynamic and thought provoking keynote speaker who encourages audience participation at many levels. She began her career in sales and distribution managing diverse sales teams across many continents and cultures. Whilst working for Xerox in the 1980s she achieved the most senior sales operational post for a woman.

Her passion for sharing and delivering assertiveness and negotiation skills into a diverse range of cultures, industries and countries has taken her to the war torn territories of the former Yugoslavia, the military culture of Pakistan, Belarus and other ex-communist republics.

Key Areas of Expertise

• Assertiveness Training
• Sales & Sales Management Coaching
• Influencing & Negotiating
• Customer Care Training
• Presentation Skills
• Team Leadership & Management Development
• Coaching Skills

Credentials

• Master Practitioner – Neuro-Linguistic Programming

Key Clients

• GlaxoSmithKline
• Thames Water
• Local Government Association
• Amnesty International
• NHS
• Boston Consulting Group