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Full course list

Managing, Leading & Supervising

• Absence Management
• Appraisal Skills
• Business Planning
• Coaching for Performance
• Consultancy Skills
• Coping with the Challenge of Change
• Dealing with Difficult Staff Situations
• Delegation
• Employment Law
• Facilitation Skills for Managers
• First Line Manager Development
• Giving Difficult and Constructive Feedback
• Handling Discipline and Grievance
• Introduction to Management
• Leading Change
• Management by Objectives
• Managing Remotely
• Matrix Management
• Mentoring Skills
• Middle Manager Development
• Negotiation Skills
• Performance Management
• Personal Effectiveness for Managers
• Recognising and Managing Employee Stress
• Senior Executives’ Workshop
• Senior Management Development
• Situational Leadership® - The Core
• Supervisory Skills
• Talent Management
• Team Briefing
• Team Leadership
• The Successful Team Member

Diversity & Equality

• Dealing with Harassment & Bullying
• Diversity and Inclusion
• Managing Diversity and Inclusion

Personal Effectiveness & Communication

• Advanced Presentation Skills
• Assertiveness at Work
• Building Confidence & Self-Esteem
• Business Writing
• Constructive Conversations
• Creative & Persuasive Writing
• Emotional Intelligence
• Influence and Persuasion
• Interpersonal Communication
• Listening Skills
• Meetings – Contributing and Chairing
• Minutes and Agendas
• Presentation Skills
• Prioritising and Managing Your Time
• Public Speaking
• Reducing Your Stress
• Report Writing
• Self Development & Career Progression
• Using NLP in Business
• Work-Life Balance
• Working Cross-Culturally

Specialist Business Skills

• Budget Construction and Control
• Commercial Awareness
• Contract Management
• Creative Problem Solving
• Credit Control: Debt Collection by Telephone
• Finance for Non-Financial Staff
• Introduction to Company Accounts
• Managing Remotely
• Proofreading
• Speed Reading
• The Effective Secretary/PA
• The Senior Secretary/PA

Trainer & HR Development

• Counselling at Work
• Employment Tribunals – Presenting the Case
• Evaluating Learning and Development
• Facilitation Skills for Trainers
• Health and Safety at Work
• HR as a Business Partner
• HR for Managers
• Identifying Training Needs
• Managing Learning and Development
• Managing Redundancy and Restructuring
• Motivational Training Techniques
• One-to-One Instruction
• Recruitment Interviewing and Selection
• The Training Administrator
• Training Design
• Training Skills for Trainers
• Workplace Mediation Skills

Project Management

• Advanced Project Management
• Developing Effective Project Teams
• Finance for Project Managers
• Management of Risk M_o_R® Foundation
• Management of Risk M_o_R® Foundation & Practitioner
• MSP Foundation
• MSP Foundation & Practitioner
• People Skills for Project Managers
• PRINCE2® 2009 Foundation and Practitioner
• PRINCE2® Foundation
• PRINCE2® Practitioner Consolidation & Reaccreditation Course
• PRINCE2® Practitioner Exam Preparation Workshop
• Project Management
• Project Management for PAs & Administrators

Customer Service

• Customer Awareness for Service Engineers
• Customer Care & the Receptionist
• Customer Relationship Management
• Customer Service – Creating a Positive Customer Experience
• Dealing with Complaints & Aggression
• Telephone Techniques

IT Training

• Access Advanced
• Access Intermediate
• Access Introduction
• Acrobat Advanced
• Acrobat Introduction
• Advanced Presentation Skills
• Dreamweaver Advanced
• Dreamweaver Introduction
• Excel Advanced
• Excel Intermediate
• Excel Introduction
• Excel VBA
• Flash Advanced
• Flash Introduction
• Illustrator Advanced
• Illustrator Introduction
• InDesign Introduction
• MS Project Advanced
• MS Project Introduction
• Outlook Intermediate
• Outlook Introduction
• Photoshop Advanced
• Photoshop Introduction
• Powerpoint Advanced
• Powerpoint Introduction
• Publisher Advanced
• Publisher Introduction
• VBA for Access
• Word Advanced
• Word Intermediate
• Word Introduction
• Word VBA