Course Booking
Bookings may be made by phone, fax, email or on-line. Verbal bookings must be confirmed in writing within 5 days of the provisional booking being made. Full joining instructions will be sent approximately two weeks before the course.
Course Dates and Venues
GBS Corporate Training reserve the right for reasons of illness of the tutor or other causes beyond our control to cancel the course, whereupon the customer will be offered another mutually convenient date, the refund of the course fee in full or a credit note which is valid for nine months from the date of issue. However, we will not be liable for any loss or expense of the client arising out of such cancellation.
In addition we reserve the right to change the venue, course content and/or tutor without prior notice.
Fees
The fees indicated in our brochure are correct at time of printing. However we reserve the right to change them.
The fee for public courses includes tuition, paperwork, full documentation, morning and afternoon refreshments and lunch. It is exclusive of VAT and hotel accommodation.
Payment can be made by cheque, debit/credit card or by BACS. Our Payment terms for public courses are on receipt of invoice.
Invoices for ‘in-house’ courses will be sent upon delivery of the course and should be paid no later than one calendar month after the course.
In the event of late payment we reserve the right to interest at the rate of 4% over the base rate of National Westminster Bank.
Cancellation
Cancellation or postponement of a public event may be made in writing at any time. However, because the number of delegates on each course is restricted, late cancellation could damage or even cause a course to be abandoned. Therefore if a delegate withdraws - for whatever reason - during the 31 days before the start of the course, the fee will remain payable in full if the delegate’s organisation is unable to nominate a substitute. Transfers to an alternative date made within 31 days will attract a 50% discount on the brochure price, provided the cancellation and transfer are made in the same transaction. This cannot be used in conjunction with any other discounts or offers.
The cancellation of an ‘in-house’ event – for whatever reason - during the 30 days before the start of the course will require payment in full. Any credit notes issued are valid for nine months from date of issue.
Delegate Substitutions
If the company or individual would like to make a substitution please contact us on 0845 481 1644. Except where a course includes an examination substitutions can be made at any time.
Fees Refund or Course Replacement
GBS guarantee to offer a full refund or replacement course if the attended course did not reflect the current published description. If the request is for a replacement course this course must be scheduled within 3 months of the original event. All claims must be sent to theteam@gbscorporate.com within 5 days of the attended course.
Free course places for employees made redundant
For organisations that have been forced to make redundancies GBS Corporate Training offers two free places on courses that are running. Free places can be booked from 10 working days before the course is scheduled to run providing the maximum capacity has not been reached. Please call 0845 4091263 to book.
Written confirmation of the delegate’s employment status is required from the HR department or manager by email stating that the individual was employed by the organisation and has been made redundant on a specified date.