Course Overview
For many people, email is their preferred communication style. Email messaging allows time for thought and preparation with the message, and is less intrusive than a phone call as it does not demand the other person’s attention immediately.
Our Writing Effective Emails course is digitally-delivered and provides the skills to plan, structure and layout an email, whilst keeping it concise and straightforward. You will also learn positive and productive ways to respond to an email complaint.
By taking this course you will also learn to recognise the structure of a professional email, email etiquette and the do’s and don’ts of emails.
Typical learning outcomes
- Be more confident with business writing skills
- Be able to select the most appropriate “tone” for the reader
- Know how to be more systematic in preparing and structuring emails
- Be able to produce emails that are clear, concise and effective
Course format options
Other Digitally Delivered Courses
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