QualityPolicy

Professional services firms like GBS Corporate Training can only be as strong as the value they add to their clients’ operations. Using a systematic but flexible approach, we are only satisfied when we have met our clients’ needs and helped them develop and improve their operations. To do so, our goal and mission have been to maintain a leading position in human resources management by committing to the following performance factors.

We insist that total quality be the guiding principle of our business life. This means knowing and meeting the requirements of our customers and our co-workers – doing it right the first time, on time, every time.

Integrity

GBS Corporate Training employees make decisions, both big and small, with a focus on the integrity of the solutions we provide. Above all, we are committed to making a positive contribution - for our company, our customers and the learning and development industry.

Customer Focused

Our commitment to our customers sets us apart as we listen intensively and inquisitively to determine the best solution for them. Our customers are at the centre of everything we do, and our success comes from their success. They benefit from our customised approach to their business and our ability to help them stay ahead of the changing learning landscape.

Accountability

We make personal commitments - to our customers, suppliers and our colleagues. We hold ourselves accountable for keeping those promises and take individual responsibility for the decisions we make to get results for our customers.

Value and Respect

Our people treat each other, our customers and our suppliers with dignity, consideration, open-mindedness and respect. By valuing diverse styles and skills, recognising each individual’s contribution, and staying open to each other’s perspectives, GBS cultivates an environment of innovation and collaboration.

Excellence

Our journey to excellence never ends - we always aim higher for our customers and partners. We take action with success in mind and focus on results, constantly finding new ways to innovate and improve and we rigorously measure our progress.

GBS Corporate Training Ltd is committed to becoming an equal opportunity employer and to ensuring that all employees, job applicants, customers and other people with whom we deal are treated fairly and are not subjected to unfair or unlawful discrimination. This policy is not contractual, but aims to set out the way in which GBS Corporate Training Ltd aims to manage equal opportunity. This policy applies to all employees and workers.

Our policy is designed to ensure that current and potential workers are offered the same opportunities regardless of their race, religion or belief, nationality, ethnic origin, age, sex, sexual orientation, marital status, domestic circumstances, disability or any other characteristic unrelated to the performance of the job. We seek to ensure that no one suffers, either directly or indirectly, as a result of discrimination.

We recognise that an effective equal opportunity policy will help all staff to develop to their full potential, which is clearly in the best interests of both our staff and our business. We aim to ensure that we not only observe the relevant legislation but also do whatever is necessary to provide genuine equality of opportunity.

We expect everyone who works for us to be treated and to treat others with respect. We believe in providing a working environment free from harassment, intimidation, or discrimination in any form that may affect the dignity of the individual.

We hold all our customers in the highest esteem and are committed to ensuring that customer satisfaction is of the utmost importance to all internal staff and those working in the field.

At the end of every training session a feedback form is provided to each delegate for completion so that we can review the quality of the session and adjust the materials if necessary for future training to improve on all aspects of our delivery.

Continuous improvement will be achieved by monitoring and measuring training and, most importantly, feedback from both the customer and internal staff.

In order to maintain and strengthen our position within the field, we pro-actively seek current and popular trends which we would potentially be able to cater for.

As a business, GBS Corporate Training is committed to sustainability in the creation of training materials wherever feasible. We strive to use Training documents made from recycled materials when suitable, reflecting a dedication to environmental responsibility. In addition to the sustainable sourcing of some materials, GBS respects and aligns with client preferences regarding the format of training documents. Should clients prefer electronic versions, GBS is prepared to accommodate this choice to ensure that their sustainability principles are upheld. This approach not only supports clients’ environmental objectives but also fosters collaboration in developing training resources that are both effective and environmentally friendly.

The Group Managing Director has the overall accountability for implementing and monitoring this policy, which will be reviewed and signed off on a yearly basis and additionally whenever there are changes in legislation or to working practices.