Personal Impact & EffectivenessCourses

Skills training to develop the confidence and capability to deliver powerful presentations and to speak articulately, intelligently and with real passion, whilst holding the audience’s attention, is an art. Our Advanced Presentation Skills training programme focuses on the art of presentation, rather than the mechanics, as well as communication skills. It is for those who have some presentation skills experience but now want to polish and enhance their style and learn to present with real impact. You will learn techniques to cope with difficult audiences, be able to project your personality in a positive and powerful way using vocal tone and body language and develop strategies and techniques to deliver presentations to a variety of audiences, each with different needs and profiles. Please note, this course can be delivered as virtual instructor led training (VILT), face to face, or it can be delivered with a blend of both formats. We will customise the content and duration in line with your learning and development requirements. Typical learning outcomes Deliver presentations that will capture, engage and hold an audience’s attention Ensure personality is used to maximum effect Convey messages in a way that it is accepted and understood by the audience Develop a highly confident approach to engage and inspire Gain the confidence to answer any questions or challenging statements during a presentation

How often do find ourselves saying “yes” when we meant to say “no”, or remained silent when we disagreed with something we heard in a meeting, or perhaps found ourselves agreeing to do something in the full knowledge that it would pile even more pressure onto our already busy day? Sometimes, when the pressure mounts it is easy to default into either an aggressive manner, or perhaps when weary, we default into a submissive manner and cave in, anything for an easy life. Perhaps more often than we care to admit, neither are ideal positions for anyone, particularly in a work environment. Assertiveness is a key factor in encouraging straightforward communication and reducing misunderstanding and the danger of unproductive conflict. It caters both for those who want to be more assertive as well as those who want to be less aggressive. The assertive person will achieve their own aims whilst, at the same time, taking full account of the feelings of others. This Assertiveness workshop is a must for anyone in business who wants to learn how to communicate in an assertive way, and achieve positive outcomes, as opposed to living with the consequences, regardless of the situation. It is also a must for anyone who wants to improve their overall communication style, and increase their personal credibility and gravitas, both key attributes in order to be able to successfully influence others. Please note, this course can be delivered as virtual instructor led training (VILT), face to face, or it can be delivered with a blend of both formats. We will customise the content and duration in line with your learning and development requirements. Typical learning outcomes Learn a simple and practical definition of assertiveness Learn how to develop an assertive mind-set Practise confidently saying ‘no’ to unreasonable requests or to assertively reach a solution or compromise Learn how to present yourself firmly and convincingly without being overbearing or aggressive Be able to negotiate, rather than saying ‘yes’ too readily and regretting it Be able to respond to aggression from others without becoming aggressive or flustered Be able to contribute in meetings through influencing rather than railroading Learn techniques to deliver tough messages in a non-confrontational way

A major cause of frustration for everyone is the sheer amount of time wasted in attending useless meetings where there are often no objectives, no agenda, one way traffic, no involvement, actions are not owned or achieved or perhaps the meeting overruns. No one has time to waste. People are stressed and exhausted enough, and alleviating their day from pointless meetings will enable them to free up invaluable time to focus on the achievement of their corporate goals and objectives. Meetings run well are a great opportunity to motivate, galvanise, engage, drive strategy, increase performance levels and increase employee engagement and achieve some corporate goals. Facilitating Motivational Meetings is suitable for anyone who has to facilitate an in-house, virtual or hybrid meeting, and delegates will learn a range of skills, and techniques, to enable them to facilitate meetings that are worthwhile, motivational, and are a valuable use of everyone’s time. Please note, this course can be delivered as virtual instructor led training (VILT), face to face, or it can be delivered with a blend of both formats. We will customise the content and duration in line with your learning and development requirements. Typical learning outcomes Raised awareness of what goes wrong in meetings for the audiences Know the power of ground rules and when to apply them Understand the difference between ‘facilitating’ and ‘leading a meeting’ Being clear on the role of a facilitator Develop critical skills required to facilitate either face-to-face, virtual and hybrid meetings Use a range of tools to ensure a meeting flows smoothly Use strategic tools to aid achievement of a variety of objectives Adopt techniques to deal with difficult situations or audiences

Studies show that people’s motivation to improve productivity on a task increases (by nearly 60%) in performance effort alone when they have a challenging goal and receive feedback on their progress. Goals without feedback have little effect on motivation which makes the ability to give and receive feedback effectively so important. Feedback is a gift. It should be given as a gift, received as a gift, and packaged thoughtfully. Feedback handled well provides a fantastic opportunity to improve performance and motivation. However, feedback handled clumsily, can damage confidence, motivation and the relationship. This course has been designed to equip anyone with the tools and techniques to be able to give positive feedback in a way that feels meaningful and give difficult feedback in a way that feels constructive and does feel like a gift. It also equips anyone with the tools to know how to handle feedback being given to them in a professional manner. Please note, this course can be delivered as virtual instructor led training (VILT), face to face, or it can be delivered with a blend of both formats. We will customise the content and duration in line with your learning and development requirements. Typical learning outcomes Understand the importance of balancing feedback over time Learn a simple and practical definition of feedback Appreciate the purpose of feedback- and what it is and is not Learn how to give positive feedback Learn how to give constructive feedback Understand how to receive feedback Learn a 6 point plan for giving feedback Have the opportunity to try the techniques and receive feedback on approach and style and impact

When working with members of the press, radio and television, organisations are sometimes given the opportunity for free PR. This is a chance to project a professional image, and is the best way of presenting accurate facts to the general public if handled effectively and professionally. This course has been designed for delegates to learn many of the tricks of the media trade. They will understand the importance of effective planning and preparation, the need for assertiveness to ensure they are not misunderstood, how to recognise and respond to leading questions and how to remain in control of the situation. Please note, this course can be delivered as virtual instructor led training (VILT), face to face, or it can be delivered with a blend of both formats. We will customise the content and duration in line with your learning and development requirements. Typical learning outcomes Understand the different types of media Understand the importance of planning and preparation Match your own style and personality to the style of the interview Adopt techniques to handle interviews effectively and confidently Develop a professional public image of the organisation Prepare for a Radio or TV interview Prepare for a Press interview Practise the techniques and received feedback

All day every day we each of us has to influence and persuade a myriad of different people to do a myriad of different things: transfer to another team, fulfil a new job role for us, complete a piece of work, approach a task in a different way, or maybe buy a product or service. The list is endless. We might strike lucky, and succeed in influencing others, but often for many it can be a struggle, and attempts are met with resistance and negativity, both of which are tricky to counter and time consuming. Being viewed as a successful influencer is a critical skill for anyone in management and is essential for anyone who ever sells anything to anyone! Therefore, attending an influencing skills training course is essential for a managerial role. Influencing skills training teaches the fine art of being an influential person. This includes communication skills which are a vital part of influencing and project management. This workshop has been designed to help anyone who ever has to influence, understand the psychology of successful influencing and equip them with the tools, techniques and approaches that will significantly increase their ability to persuade and influence anyone, and sell concepts, ideas, and products, both internally and to external clients and stakeholders. Please note, this course can be delivered as virtual instructor led training (VILT), face to face, or it can be delivered with a blend of both formats. We will customise the content and duration in line with your learning and development requirements. Typical learning outcomes Understand the psychology of influencing Learn a powerful process for successful influencing Understand what drives people’s behaviour and their motivators Learn techniques to increase personal credibility Raise self-awareness about the impact own behaviour has on the outcome Understand importance of being in credit emotionally with audience Learn how to demonstrate empathy and gain trust Understand the importance of talking in the receiver’s language Learn how to present a compelling argument

In today’s business culture, the ability to communicate with customers and colleagues at all levels is becoming increasingly important to individual success. Not only do you have to be effective at your job, but you also must have well developed interpersonal skills so that you can communicate effectively with a wide range of people. So much energy and time is wasted at work, by people trying to clarify ambiguous messages, or unclear instructions, or trying to decipher long and waffling emails. Additionally, so few people listen with the intent to hear, and this creates many challenges, not only in missing vital information, but also in putting barriers in the way of developing quality relationships. It all boils down to poor communication skills due to a lack of interpersonal skills training. The GBS Interpersonal Skills Communication course will present a portfolio of techniques from effective questioning and listening through to managing conflict. Delegates will examine how they are perceived by others and will have the opportunity to practice situations they may find problematic. They will increase self-awareness about the impact their own communication style has on others and will learn techniques to adapt their style to suit their audience. Please note, this course can be delivered as virtual instructor led training (VILT), face to face, or it can be delivered with a blend of both formats. We will customise the content and duration in line with your learning and development requirements. Typical learning outcomes Interact effectively with different types of colleagues Increase self–awareness about impact own style has on others Increase confidence in ability to communicate well Understand the drivers and motivators of others, therefore communicate with empathy Adapt interpersonal style to get optimum results from others Enhance demonstrated listening - not just hearing Ask appropriate questions to aid clarity Develop an assertive, non-confrontational communication style Practise techniques to cope calmly in difficult situations

We normally know how to manage our own teams, or colleagues, but being able to successfully “manage” our Boss, or more senior colleagues can present a challenge for many, and is a really useful skill for anyone in business to perfect. There are so many times we have to manage upwards: we might need more staff, or an increase in the budget a change to an existing working practice, perhaps different working conditions. Additionally, it can sometimes be a struggle for some to have a healthy relationship with the boss, or others more senior, and this can cause friction as well as negatively impact motivation and ability to perform at our peak. This GBS course will teach you how to better understand your boss, or your boss’s boss and their motivators and drivers, and teach you techniques to adapt your communication style, improve your ability to influence outcomes, achieve your aims, and ensure a healthy relationship exists between you. Please note, this course can be delivered as virtual instructor led training (VILT), face to face, or it can be delivered with a blend of both formats. We will customise the content and duration in line with your learning and development requirements. Typical learning outcomes Understand the drivers and motivators of your Boss and or their Bosses Understand the challenges each of you face within the relationship, and at work Explored different ways to improve the quality of the relationship Learn how to speak in their language and adapt own approach and style Understand their personality profile and consider how it differs from yours Learn techniques to handle difficult messaging and situations Considered their priorities, and viewed the world from their perspective to increase understanding and empathy

The Mental Aware Training Introduction is a half day course (4 hours) designed to raise awareness of mental illness so that a suitable action plan can be put in place at the workplace. Learning takes place through a mix of presentations, group discussions and workshop activities. We limit numbers to 25 people per course so that the instructor can keep people safe and supported while they learn. Everyone who completes the course gets: An MHFA manual to refer to whenever they need it A workbook including a helpful toolkit to support their own mental health A certificate of attendance to say they are Mental Health First Aid Aware Please note, this course can be delivered as virtual instructor led training (VILT), face to face, or it can be delivered with a blend of both formats. We will customise the content and duration in line with your learning and development requirements. Typical learning outcomes An understanding of what mental health is and how to challenge stigma A basic knowledge of some common mental health issues An introduction to looking after your own mental health and maintaining wellbeing Confidence to support someone in distress or who may be experiencing a mental health issue

Our course certifies you as a Mental Health First Aider. Through a mix of group activities, presentations and discussions, each session is built around a Mental Health First Aid action plan. Everyone who completes the course gets an MHFA manual to keep and refer to whenever they need it, and a certificate to say they are a Mental Health First Aider. Please note, Mental Health First Aiders are required to complete Mental Health refresher training every three years for their certificate to remain valid. Please enquire for more information on this option. We limit numbers to 16 people per course so that the instructor can keep people safe and supported while they learn. Please note, this course can be delivered as virtual instructor led training (VILT), face to face, or it can be delivered with a blend of both formats. We will customise the content and duration in line with your learning and development requirements. Typical learning outcomes An in-depth understanding of mental health and the factors that can affect wellbeing Practical skills to spot the triggers and signs of mental health issues Confidence to step in, reassure and support a person in distress Enhanced interpersonal skills such as non-judgmental listening Help someone recover their health by guiding them to further external support

Our one day mental health awareness and skills course certifies you as an MHFA Champion. Through a mix of group activities, presentations and discussions, the course is built around a Mental Health First Aid action plan. Everyone who completes the course gets an MHFA manual to keep and refer to whenever they need it, and a certificate to say they are an MHFA Champion. Please note, Mental Health First Aiders are required to complete our Mental Health refresher training every three years for their certificate to remain valid. Please enquire for more information on this option. You’ll also get a copy of the Line Managers’ Resource, an invaluable source of advice on how to support an employee experiencing mental ill health. We limit numbers to 16 people per course so that the instructor can keep people safe and supported while they learn. Please note, this course can be delivered as virtual instructor led training (VILT), face to face, or it can be delivered with a blend of both formats. We will customise the content and duration in line with your learning and development requirements. Typical learning outcomes An understanding of common mental health issues Knowledge and confidence to advocate for mental health awareness Ability to spot signs of mental ill health Skills to support positive wellbeing

Looking to enhance your personal impact and make a lasting impression? Our comprehensive course is designed for anyone who wants to boost their presence, influence, and effectiveness in both personal and professional settings, while also developing a strong personal brand. Personal Brand Learn how to create and communicate a unique and authentic personal brand that resonates with your audience Personal Brand Group discussion around recognised brands and how this is created Self-Awareness Gain a deeper understanding of your strengths, values, and unique qualities to confidently present yourself to the world Effective Communication Master the art of verbal and non-verbal communication to connect with others and convey your message with clarity and impact Confidence Building Develop strategies to build and maintain self-confidence in various situations, from everyday interactions to high-stakes presentations Networking Skills Learn how to expand and nurture your network to create meaningful and beneficial relationships

It will come as no surprise that as many as 80% of presentations, from the audience perspective, are mind numbingly dull and boring. The audience find it hard to stay tuned in to the speaker, who produces slide after slide, and before long their attention wanders, and their eyes linger on the clock! Sound familiar? 20% of presentations are however stimulating, memorable, inspiring, engaging and a worthwhile use of everyone’s time. The speaker takes responsibility for their audience, and communicates in their language, and ensures that the medium used to convey the message is relevant, and for the benefit of the audience. Those who have the ability to deliver business presentations with panache and confidence are very valuable company assets and are usually the first to be called on when something important has to be communicated to a group of colleagues. There is no simple magic wand when it comes to giving memorable presentations, but through effective preparation, learning a few ‘tricks of the trade’ and with lots of practise, anyone can have the confidence to deliver information successfully to small or large audiences. Our highly practical GBS course is suitable for anyone who has never given a presentation before and wants to learn how, or for more experienced presenters who would like to improve upon their techniques. Please note, this course can be delivered as virtual instructor led training (VILT), face to face, or it can be delivered with a blend of both formats. We will customise the content and duration in line with your learning and development requirements. Typical learning outcomes Overcome nerves through effective preparation and planning Be able to structure presentations for the benefit of the audience Practise making presentations that capture and hold audiences’ attention Articulately convey your message to the audience Use a logical approach to delivering memorable content Understand how to improve voice projection Practise question and answer techniques Received feedback about own presenting style

Public speaking differs from presentation skills in that the speaker is required to give a speech, or presentation on behalf of their organisation, outside of their organisation: to other companies, to the public, perhaps to the media, or maybe online. Often it is not their own work, but they are required to deliver someone else’s content and script. The audience size is often substantially bigger than an in house presentation, and the speaker will almost certainly have to use a microphone, and be on a stage, in a substantial auditorium or room. Unlike conventional presentations, rarely will the speaker have slides, and the skill set required to do it well, is somewhat different from conventional presenting. Our GBS course is designed to equip you with the confidence to be able to handle substantial audiences, know how to project your voice through use of microphone, be able to maintain quality eye contact with your audience, and also remain true to the script that is being presented. Please note, this course can be delivered as virtual instructor led training (VILT), face to face, or it can be delivered with a blend of both formats. We will customise the content and duration in line with your learning and development requirements. Typical learning outcomes Practise delivering clear and concise presentations to audiences so that the information they contain will be memorable Adapt your delivery style to match your message and audience Positively influence your audience Structure information in a logical format Understand the impact of visual aids and appropriate timings of such devices Feel confident in use of technology and microphones Be able to engage large audiences Be able to maintain eye contact in a large arena Be able to deliver a script, with minimal visual aids, and still maintain audience engagement

So many people in today’s pressurised business world struggle to cope with the day to day pressures and demands placed upon them. Everyone seems to want something yesterday, if not sooner! Clients want, shareholders need, bosses demand, colleagues expect. And for many, it is hard to admit they are struggling to juggle all these demands and so they put on a positive face, whilst inwardly struggling. Resilience is the ability to work in times of adversity, uncertainty and change, emerging better off from these times, it falls under management responsibility to devise a plan that will help develop and support their teams effectively, whilst minimising stress. Building personal resilience in members of your team has been shown to have positive results in team morale and has a knock on positive effect on business goals and the overall workplace environment as a result. The GBS Resilience and Personal Health and Wellbeing course has been designed for anyone who would benefit from building up the resilience of themselves or if a manager, help build up the resilience of their staff. Please note, this course can be delivered as virtual instructor led training (VILT), face to face, or it can be delivered with a blend of both formats. We will customise the content and duration in line with your learning and development requirements. Typical learning outcomes Explore the concept of resilience to identify how it can lead to high performance Measure your own personal resilience to assess current resources and areas that need to be developed Recognise how your well-being impacts on your resilience Create strategies for challenging negative thoughts and promoting positive thinking Develop tools and techniques to help other individuals improve in building resilience Reflect on what has been covered and how it can be implemented for yourself and your team

Suicide First Aid®: Lite, delivered in association with the National Centre for Suicide Prevention Education and Training (NCSPET) and accredited by City and Guilds of London, is a trauma-informed suicide prevention awareness programme, designed to teach delegates the theory, and practice, of suicide intervention skills so that they have the confidence to intervene when there is a risk of suicide. The training is delivered by experienced suicide prevention trainers who provide delegates with the knowledge, tools and some basic skills to help someone who is experiencing thoughts of suicide so that they can be safe from their thoughts and stay alive. Suicide First Aid®: Lite training offers learning outcomes that are knowledge-based and factual. This training can be used as a stand-alone programme or as the first part of a journey to learn suicide prevention skills. Typical learning outcomes Have an increased confidence in suicide awareness Recognise when someone may be at risk of suicide Help others feel safe from their thoughts and behaviour Apply suicide prevention skills to help someone at risk of suicide Be able to refer a person onto suicide first aiders

Suicide First Aid®: Understanding Suicide Intervention (SFA USI), delivered in association with the National Centre for Suicide Prevention Education and Training (NCSPET) and accredited by City and Guilds of London, is an essential training programme, facilitated by experienced suicide prevention trainers. This unique learning experience provides the knowledge needed to identify someone who may be thinking about suicide and intervene to help create suicide safety as a first aid approach. Using trainer-facilitated Socratic learning, trainer-led skills practice, mini lectures, group work and audio-visual presentations, this is a highly interactive and emotionally engaging learning experience. Learners who complete the SFA USI and the unit 407 assignment are eligible to apply to the City & Guilds to receive the E-Certificate worth 6 NQF Credits at Level 4. Typical learning outcomes Recognise the link between suicidal thoughts and behaviour Learn the difference between intention of behaviour and outcome of behaviour Meet the needs of someone who is thinking about suicide Help prevent suicide by putting safeguards in place Confidently intervene when someone is at risk of suicide

Once they can adapt their thinking, the leadership behaviours that inspire, motivate, influence and engage will follow, but this is easier said than done. The pressure mounting on managers today is significant.

Across all types of organisations, quality management is vital for operational success.

Our suite of service training and service courses has been designed to develop these essential customer service skills and are relevant for anyone who has either a customer facing or sales role.

Our suite of training and development courses sets each trainer up for success, in order that they can then design and deliver motivational learning interventions that really do make the difference for their delegates.