Everyone in an organisation is responsible for quality. But not everyone can be a quality expert. It’s important to have people who can provide the knowledge, tools and guidance to help everyone else play their part in pursuing excellence.
The successful management of quality planning is more than just knowing what tools and techniques to use. Softer skills such as leading quality teams, understanding team roles and also how they develop are also key to the success in any organisation.
Quality Management involves the skill of forming and managing a team of people to achieve a qualitative goal within an effective cost and time frame, which will result in the production of a quality product or service. It entails selecting the specification parameters along with the systems and procedures needed to assure that quality is properly executed in all phases.
To effectively plan, Managers need to be able to use a range of project management techniques. They need to be able to develop Project Charters, Business Cases etc. in order to establish the project and then use planning techniques such as Network Diagrams and Gantt Charts to effectively plan and control the project. Finally, they need to be able to effectively assess risk, eliminate the risk or establish contingency plans should the risk occur.
There are a number of organisational benefits to be enjoyed with good management of your quality planning. Here are the top benefits:
1. Producing superior products that delight customers
Quality management ensures superior quality products and services, where the quality of a product is measured in terms of performance, reliability and durability. Quality is therefore a crucial parameter which can differentiate your organisation from your competitors. Good quality planning is therefore essential to create superior quality products which, not only meet, but also exceed customer satisfaction.
2. Ensuring high levels of customer satisfaction and advocacy
Effective management of quality planning is also essential for customer satisfaction, which eventually leads to customer loyalty. Customers will return to your organisation only if they are satisfied with your products and services. It is essential to make sure the customer is not only happy with your product, but it meets his expectations and fulfills needs. Core to this is understanding what your customer expects from you and what their specific need is. Customer feedback should also be collected on a regular basis and be carefully monitored.
3. Enabling increases in revenue and productivity
Quality planning ensures high quality products and services by eliminating defects and incorporating continuous changes and improvements in the system. Removing unnecessary processes, which merely waste employee’s time or do not contribute much to the organisation’s productivity enables employees to deliver more work in less time. High quality products, in turn, lead to loyal and satisfied customers who bring new customers along with them, resulting in increased revenues and higher productivity for your business.
4. Helps in the management of business risk
Risks affecting organisations can have consequences in terms of economic performance and professional reputation, as well as environmental, safety and societal outcomes. Therefore, managing risk effectively helps organisations to perform well in an environment full of uncertainty.
Organisations that manage risks effectively are more likely to protect themselves and succeed in growing their business. The challenge for any business is to integrate good practice into their day-to-day operations and apply it to the wider aspects of their organisational practice.
The Chartered Quality Institute (CQI) is the global chartered body for quality professionals encompassing the whole quality community, including quality management professionals, and is the world’s largest professional body of its kind.
The CQI is the only organisation in the world that can award chartered status to quality professionals – an unrivalled mark of excellence, which makes its brand one of the most trusted. The CQI supports the development of good governance, agile assurance and a culture of continuous improvement through membership services, training, learning and thought leadership.
BS ISO 31000 is the international standard for risk management. By providing comprehensive principles and guidelines, this standard helps organisations with their risk analysis and risk assessments. Whilst all organisations manage risk to some extent, this international standard’s best-practice recommendations were developed to improve management techniques and ensure safety and security in the workplace at all times.
By implementing the principles and guidelines of BS ISO 31000 in your organisation, you’ll be able to improve operational efficiency, governance and stakeholder confidence, while minimising losses. This international standard also helps you to boost health and safety performance, establish a strong foundation for decision-making and encourage proactive management in all areas.
The GBS Managing Quality Planning Practitioner course has been designed to equip managers, team leaders and improvement teams with the practical skills, tools, and structured techniques in product/service management in the early phases of the product/service lifecycle.
This 3 day course is highly interactive, enabling attendees to immediately apply what they have learnt across different business scenarios.
Attending two of our certified Practitioner training courses provides you with a baseline to support your application for gaining Chartered Quality Professional status.
Our courses are mapped to the CQI Competency Framework, developed to define the abilities that every successful quality professional needs. The programme content allows you to master the key competencies, which are needed in order to become successful in your role.
The framework is structured around
By using the unique CQI Competency Framework, you are more likely to influence others to ensure that ‘quality’ remains central to everything within your organisation. The Competency Framework can help you plan and progress your career, and can help employers to give the best support to their staff.
Book onto our next PT208 – Managing Quality Planning Course 29th - 31st January 2018, London