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Customer Service and Sales Courses

Negotiation Skills

Course Overview

Being a good negotiator is an essential skill for many in business, and is not, as often thought, simply something that the sales team have to be good at. You need to be able to negotiate in almost every job, whether it’s trying to get a cheaper price from a supplier, win a bigger deal from a client, and encourage someone to pay upfront or perhaps simply negotiate better terms and conditions for your team with your boss.

Being a successful negotiator is at many levels a winning difference skill, and those who are good at it command the respect of their peers and colleagues.

Negotiating skills are so much more than simply getting your own way. Negotiating isn’t just about getting the best deal from a supplier or customer. It is used in a variety of settings and can have various consequences. To negotiate effectively you have to be able to influence the other person, persuading them without the power of status or hierarchy.

Negotiation, whether formal or informal, should be approached with the attitude that the outcome will be beneficial to both parties and preserve the relationship for the future.

The 2 day GBS Negotiation Skills course has been designed for anyone who needs to negotiate effectively with colleagues, suppliers and customers.

Typical learning outcomes

  • Understand the need for preparation
  • Appreciate the importance of give and take
  • Make and obtain concessions
  • Adopt techniques to discover the other side’s strengths and weaknesses
  • Understand how to make deadlines work
  • Develop some enhanced negotiator communication skills
  • Learn how the negotiation process works and how to plan your strategy
  • Have the opportunity to try the techniques out and receive feedback
  • Develop a personal action plan

Course format options

  • In House Course
  • Public Course

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