During the Covid-19 pandemic, with greater numbers of people working remotely, how do you continue to support their wellbeing and continuous professional development during, and beyond, the pandemic?
GBS Corporate Training has a broad range of digitally delivered, short courses available immediately which can be completed via webinar in the safety of your employee’s home. The range is expanding daily to meet the specific needs of our learning and development partners.
All staff within an organisation are responsible for the delivery of professional customer care, but there are always those who play a key role and are the first point of contact with clients. These people can influence future sales by ensuring that the current contract or order runs as smoothly as possible, making the client feel they are truly important and that their concerns and problems matter.
The GBS customer relationship management training course is designed for experienced customer service professionals who have a client-facing role for key accounts over the duration of two days. This course gives the skills and techniques needed to enhance your customer service skills and enable you to provide exceptional customer service. The course is particularly relevant for people who are the key internal contacts for major customers.