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Management & Leadership courses
Learn more about our Management & Leadership courses
- Appraisal Skills
- Business Planning
- Change Management
- Coaching for success
- Creativity, Innovation and Problem Solving
- Delegation
- Emotional Intelligence
- Employee engagement techniques to achieve and sustain NEW
- Facilitation Skills
- Finding The Time To Lead NEW
- Getting From Good To Great – Masterclasses For Your Senior Leaders NEW
- Introduction to Management
- Managing Diversity
- Managing Remote Teams
- Matrix Management
- Mentoring Skills
- Middle Manager Development
- Performance Management
- Recognising and Dealing with Employee Stress
- Recruitment, Interviewing and Selection
- Situational Leadership® - Certification
- Situational Leadership®: Building Leaders
- Supervisory Skills
- Team Leadership
Course format options
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Quality Improvement courses
Learn more about our Quality Improvement courses
CQI: IRCA Quality courses
- PT202 – Managing Process Performance
- PT203 – Managing Management Systems
- PT204 – Managing Change and Continual Improvement
- PT205 – Managing Problem Solving
- PT208 – Managing Quality Planning
Process Improvement courses
- 8 Disciplines of Problem Solving (8D) NEW
- Lean Practitioner NEW
- Lean Six Sigma Yellow Belt NEW
- Lean Six Sigma Green Belt NEW
- Lean Six Sigma Black Belt Conversion NEW
- Technical Report Writing NEW
Course format options
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Personal Impact & Effectiveness courses
Learn more about our Personal Impact & Effectiveness courses
- Advanced Presentation Skills
- Assertiveness at Work
- Business Writing
- Facilitating motivational MeetingsNEW
- Giving and Receiving FeedbackNEW
- Handling the Media
- Influencing and Persuading
- Interpersonal Communication
- Managing UpwardsNEW
- Presentation Skills
- Public Speaking
- Resilience and Personal Wellbeing
- Mental Health First Aid IntroductionNEW
- Mental Health First Aid One DayNEW
- Mental Health First Aid Two DayNEW
Course format options
- Specialised Business Skills courses
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Customer Service & Sales courses
Learn more about our Customer Service & Sales courses
- Consultative Selling
- Negotiation Skills
- Credit Control
- Customer Relationship Management
- Creating a Positive Customer Experience
- Dealing With Complaints and Aggression
- Essential Selling Skills
- Sales Negotiation Skills
- Telephone Techniques Skills
Course format options
- Trainer & HR Development courses
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ILM Accredited courses
Learn more about our ILM Accredited courses
- Level 2 Award in Leadership and Team Skills
- Level 2 Certificate in Leadership and Team Skills
- Level 2 Certificate in Team Leading
- Level 3 Award in Leadership and Management
- Level 3 Certificate in Leadership and Management
- Level 3 Certificate in Principles of Leadership and Management
- Level 4 Award in Leadership and Management
- Level 5 Award in Leadership and Management
- Level 5 Certificate in Leadership and Management
Course format options
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CMI Accredited courses
Learn more about our CMI Accredited courses
- Level 2 Award in Team Leading
- Level 2 Certificate in Team Leading
- Level 2 Diploma in Team Leading
- Level 3 Award in Principles of Management and Leadership
- Level 3 Diploma in Principles of Management and Leadership
- Level 5 Diploma in Management and Leadership
Course format options
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