FAQ's

Please see some of our most Frequently Asked Questions below. If you have any additional questions, please feel free to contact us and we'll be happy to help with your specific query.

• How do I book a public course?
  Please send us a message using the Contact Form on the website, call us on 01252 618400 or email your enquiry to [email protected]
• How do I book an in-house course?
  One of our client managers will be happy to discuss your requirements. Please call us on 01252 618400.
• How can I pay?
  Once we have confirmed your booking we will send you an invoice. You can pay by BACS transfer, cheque or credit card.
• What if I have a disability?
  At GBS Corporate Training we endeavour to cater for any disability needs. All our training venues cater for disabled access. If you have a specific need (for example extra assistance on the day, large print or braille training notes etc) please have a chat with the Admin team or mention it in your email when booking your course, and we will do our best to make sure everything is ready for you on the day.
• What happens after I have booked?
  Once a public course booking is taken, the booker receives a confirmation email. Joining instructions are then sent 2-4 weeks before the course starts, and an invoice is issued after the course has run.
• What happens if I can't make the course date?
  Please contact us as soon as possible so we can discuss alternative arrangements with you. However please ensure that you read our T&C’s regarding late cancellations.
• When do open courses start and finish?
  Delegates are asked to arrive at 9.15am for coffee and biscuits. Courses start at 9.30am. Lunch is provided with all our courses – there is a one hour lunch break scheduled between 12.00 noon and 2.00pm. Refreshments are served throughout the day. Courses finish by 5.00pm and you’ll leave with a full course pack.
• What is the dress code?
  The atmosphere on the courses is fun and relaxing as well as giving you the best learning environment. Most people attending our courses feel most comfortable in smart casual clothing.
• What happens if someone needs to contact me?
  Call on 01252 618400 and the message will be passed on to the relevant people at the training centre. In the case of an emergency the workshop will be interrupted, otherwise you will be given your message in the break.
• Is lunch provided?
  We provide a sandwich lunch inclusive with our open courses.
• Can you accommodate special dietary requirements?
  If you have special dietary requirements, please notify our team on 01252 618400 or by email to [email protected] with exact details before the course. We will do everything we can to accommodate you.
• Do you provide free wifi on your public courses?
  Yes! Free WiFi is available at all of our open courses. Just ask a member of staff on the day and they will be happy to provide the access details.
• What type of course do I need?
  GBS offers a wide range of public training courses and in-house bespoke programmes. If you would like guidance our learning advisors will listen to your requirements and then give you expert advice on the approach they think will best achieve your objectives.
• Who delivers your courses?
  Our trainers are our ‘shop window’ and so we take extreme care in their selection; both in terms of their subject matter expertise, their delivery style, and also their personality and ability to build rapport. In addition to their delivery experience, we also expect a trainer involved in Leadership or Management development to have held such a position in order for them to relate to their audience and also offer anecdotal evidence to achieve credibility from the audience who see them as having had the same issues as them. If you want to find out more about a particular trainer, just give us a call on 0845 481 1644 and we'll be happy to help.
• What happens if I don't like the course?
  If for any reason you are not satisfied with the course please tell us what was wrong within seven days. We will take action to correct the problem to your satisfaction.
• What do your clients say about you?
  Our clients are very complimentary about us! We actively encourage feedback and you will find testimonials from people who have attended our courses detailed in ‘What Our Clients Say’ We're also delighted with the ways that we've helped organisations and businesses develop. Some of these projects are case studied on our Home page.
• How do I make a complaint?
  Should you wish to make a complaint about any of our services please call us on 01252 618400 or email your concerns to [email protected] and we will respond to you within two working days.