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Management & Leadership Courses

Emotional Intelligence

Course Overview

We feed off what we are fed.

Ask any employee which kind of Boss inspires them to greater performance and loyalty, and most will simply describe having a Boss who “feeds” care and understanding, who is interested in them and who treats them as a “whole” person.

It is well known that a major driver of people quitting their jobs, is not because of the job itself but because of their Boss.

Being emotionally intelligent is a significant contributor to both personal and corporate success. Daniel Goleman, the well-known Author and Psychologist who put Emotional Intelligence on the business map, found that, beyond a certain point, there is little or no correlation between IQ and high levels of professional success.

Emotional Intelligence (EI), is in essence, the ability to understand your effect on others and manage yourself accordingly and accounts for nearly 90% of what moves people up the ladder when IQ and technical skills are roughly similar.

By inspiring others, emotionally intelligent leaders can ignite discretionary effort on the part of their teams to boost productivity and spur higher levels of employee engagement.

This workshop is designed for anyone who wants to fully understand what is meant by the term Emotional Intelligence, and for anyone who wants to learn how to fully develop their EI.

It is a must, in our opinion, for anyone in a management or leadership role.

Typical learning outcomes

  • Understand what is meant by the term Emotional Intelligence (EI)
  • Consider people who have EI and the impact they have
  • Explore each of the constructs of EI and associated competencies
  • Self- Awareness
  • Self- regulation
  • Social skill
  • Empathy
  • Motivation
  • Identify how different emotions affect behaviours
  • Identify practical tools and strategies to use in workplace communication
  • Identify the consequences of temperament and trauma on brain chemistry
  • Gain a greater understanding of self and self- assessed
  • Develop a personal action plan

Course format options

  • In House Course
  • Public Course

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