Course Overview
If you ask a range of people, what to them, represent the key skills of an effective Consultant, you will get a variety of answers, and often people can easily tell you what they don’t’ value in a consultant rather than what they do value. A common issue for many, is the inability of a Consultant to listen to them, and for many, the lack of proactivity, or feeling of partnership, coupled with unreliability give many consultants a bad press.
Consulting skills are not the preserve of Consultants, but are skills required across the board in most businesses today.
To be a successful Consultant requires a broad range of skills and approaches. They need to be viewed as a safe pair of hands, reliable, able to ask challenging questions, be able to influence, provide cost effective and innovative solutions and be a superb listener, to name but a few attributes.
The GBS Consultancy Skills course has been designed for anyone in business who provides an internal or external consultancy service. It is suitable for those that have a lateral relationship with the client and aims to provide the skills and techniques needed to do so effectively.
Typical learning outcomes
- Increase self- awareness about existing skills
- Build effective consultancy skills by examining various techniques and tools for client consultation
- Evaluate skills and identify development needs as a Consultant
- Enhance your communication and influencing skills
- Develop your questioning, listening and probing skills
- Address challenging behaviours and client resistance
- Develop rapport and credibility with clients to build a positive working relationship
- Reach a sustainable agreement that meets the client’s expectations
- Develop a personal and client action plan
Course format options
Other Specialised Business Skills Courses
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