Course Overview
If you ask a range of people, what to them, represent the key skills of an effective Consultant, you will get a variety of answers, and often people can easily tell you what they don’t’ value in a consultant rather than what they do value. A common issue for many, is the inability of a Consultant to listen to them, and for many, the lack of proactivity, or feeling of partnership, coupled with unreliability give many consultants a bad press.
Consulting skills are not the preserve of Consultants, but are skills required across the board in most businesses today.
To be a successful Consultant requires a broad range of skills and approaches. They need to be viewed as a safe pair of hands, reliable, able to ask challenging questions, be able to influence, provide cost effective and innovative solutions and be a superb listener, to name but a few attributes.
The GBS Consultancy Skills course has been designed for anyone in business who provides an internal or external consultancy service. It is suitable for those that have a lateral relationship with the client and aims to provide the skills and techniques needed to do so effectively.
Please note, this course can be delivered either face to face, virtually, or it can be delivered with a blend of both formats.
Typical learning outcomes
- Increase self- awareness about existing skills
- Build effective consultancy skills by examining various techniques and tools for client consultation
- Evaluate skills and identify development needs as a Consultant
- Enhance your communication and influencing skills
- Develop your questioning, listening and probing skills
- Address challenging behaviours and client resistance
- Develop rapport and credibility with clients to build a positive working relationship
- Reach a sustainable agreement that meets the client’s expectations
- Develop a personal and client action plan
Course format options
Other Specialised Business Skills Courses
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