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It may only be 8 weeks to Christmas

Learning a business critical skill

But you have plenty of time to learn new, business-critical skills before then!

The retailers may already be starting to advertise their Christmas offers, but with eight weeks left before the festive season, there are a whole range of opportunities for you, or your employees, to develop their skills in Leadership or Quality Improvement.

GBS Corporate Training (GBS) is one of the UK’s prominent leadership and management training companies. Not only is GBS the UK home of Situational Leadership® training (as an Approved Training Partner for the Center for Leadership Studies), but also an Approved Training Provider for the Chartered Quality Institute (CQI).

It’s easy to book onto one of our public courses before the end of the year. Just give us a call on 01252 618 400 or email us at [email protected].

Attending one of our corporate training public courses is a great way to gain knowledge and expand your skills in a short space of time. 

Read this blog to find out about:

  • How to ensure your Leaders are equipped to maximise productivity from their teams
  • The Situational Leadership® model and courses from GBS
  • The benefits of adopting Quality management practices in your business
  • The dates of the London-based Quality and Leadership courses you can book onto between now and Christmas

Ensuring your leadership skills drive the productivity of your teams

The Center for Leadership Studies, founded by Dr Paul Hersey, has been the global home of the original Situational Leadership® model. With over 14 million leaders trained, Situational Leadership® is the most successful and widely adopted leadership model available, deployed in more than 70% of Fortune 500 companies.

So what exactly is Situational Leadership®? At its heart – it provides leaders with an understanding of the relationship between using an effective style of leadership compared with the level of readiness their followers exhibit for a specific task.

According to Hersey and the Situational Leadership® model, there are three core skills that determine whether your leadership attempts will be successful or unsuccessful, effective or ineffective:

Understanding people’s past behaviour

Recognise why people did what they did, what motivated them, what evoked the behaviour that helped or hindered the accomplishment of tasks.

Predicting future behaviour

Understanding why people behaved in a certain way is not enough. You also need to be able to predict how they will behave in the future under the same conditions but in the rapidly changing environment of today’s world.

Directing, changing and controlling behaviour

Understanding past behaviour and future behaviour is still not enough. You must also accept the responsibility for influencing the behaviour of others in accomplishing tasks and reaching goals.

“A GOOD Leader inspires people to have confidence in the leader; a GREAT Leader inspires people to have confidence in themselves.” Eleanor Roosevelt

So – to be a really great Leader, you must learn from experience, i.e. learn by doing. Understanding what motivates people, predicting how they will behave in response to your leadership attempts, and directing behaviour are all necessary for effective leadership.

Situational Leadership® Building Leaders

A Leaders’ natural characteristics (or styles) are as diverse as the people they manage. How you deal with one of your team and how you speak to them in a specific situation may be different to the way that you would deal with another in the same situation. How they respond to you can be a direct reaction to how you have spoken or dealt with the issue. The old adage ‘it’s not what you say, it’s how you say it’ rings true in many instances, especially in a boss-subordinate relationship.

By analysing your predominant style and how it motivates or demotivates your staff may allow you to examine the interactions you have with staff members and develop more effective strategies for leadership. To be successful in today’s work environment, a leader must learn to appropriately balance their task direction with the proper relationship behaviour, leading to high levels of consistent performance across team members.

This two-day, instructor-led workshop emphasises active learning through application-based activities and participant interaction to ensure learner engagement in the classroom. GBS has helped many clients to improve their Leadership quality and performance. Following our training, leaders are better equipped to understand what their employees require, and are able to perform as more effective leaders by using the right style to motivate them to perform.

The overwhelming benefits of Quality management

The Chartered Quality Institute (CQI) is the global chartered body for Quality professionals and is the world’s largest professional body of its kind.

The CQI is the only organisation in the world that can award chartered status to Quality professionals – an unrivalled mark of excellence, which makes its brand one of the most trusted. The CQI supports the development of good governance, agile assurance and a culture of continuous improvement through membership services, training, learning and thought leadership.

Everyone in an organisation is responsible for quality. But not everyone can be a Quality expert. It’s important to have people who can provide the knowledge, tools and guidance to help everyone else play their part in pursuing excellence.

GBS offer a range of CQI Practitioner courses designed to provide your staff with the knowledge and skills to be able to analyse and redesign your business processes and quality systems to remain competitive, avoid unnecessary costs and improve productivity.

GBS courses in quality are mapped to the CQI Competency Framework, developed to define the abilities that every successful Quality professional needs. The programme content allows you to master the key competencies, which are needed in order to become successful in your role.

“Quality is never an accident. It is always the result of intelligent effort”. John Ruskin

There are numerous benefits to your organisation in training staff to become experts in Quality, including:

  • Protecting reputation: avoiding the potentially catastrophic risks of getting things wrong
  • Enhancing reputation: maximising value for customers and stakeholders
  • Improving profitability: eliminating unnecessary cost and waste and growing revenue
  • Driving change: contributing to the ongoing improvement of the organisation

Becoming a Member of the CQI and a Chartered Quality Professional is the gold standard for professionalism in Quality, putting you at the same standard as other Chartered Professionals. Completion of two Practitioner level courses, together with demonstrable work experience, can lead to the gold standard Chartered Quality Professional (CQP) status, which is recognised alongside other roles with Chartered status.

We are running two public courses between now and December which cover different aspects of Quality Management:

PT208 Managing Quality Planning

Quality Management involves the skill of forming and managing a team of people to achieve a qualitative goal within an effective cost and time frame, which will result in the production of a quality product or service. It entails selecting the specification parameters along with the systems and procedures needed to assure that quality is properly executed in all phases.

To effectively plan, Managers need to be able to use a range of project management techniques and to be able to effectively assess risk, eliminate the risk or establish contingency plans should the risk occur.

“If you can't describe what you are doing as a process, you don't know what you're doing”. W. Edwards Deming

There are a number of organisational benefits to be enjoyed with good management of your quality planning. Here are the top benefits of attending this business planning course, focusing on quality:

  • Producing superior products that delight customers
  • Ensuring high levels of customer satisfaction and advocacy
  • Enabling increases in revenue and productivity
  • Helping the management of business risk

PT203 Managing Management Systems

A Quality professional must be able to assess the suitability, adequacy and effectiveness of the organisation system, processes and procedures against some set criteria, for example, the requirements of ISO 9001, other standards, customer and stakeholder requirements, and an organisation’s own policies.

Our course equips management and Quality professionals with the knowledge and skills needed to implement, review and manage the globally recognised ISO 9001:2015 standard.

“Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.” Peter Drucker

Implementing an effective and robust ISO 9001 Quality Management System (QMS) will help you to focus on the important areas of your business and improve efficiency. The management processes that are established throughout your business will provide a sound foundation, leading to increased productivity and profit. This in turn will improve your customer acquisition and retention.

Upcoming public courses from GBS Corporate Training

GBS Corporate Training is continually running public courses covering aspects of leadership, management, business planning and quality management.

The next courses we are running in London are:

PT208 Managing Quality Planning - London, 20th to 22nd November 2018

Situational Leadership Building Leaders - London, 26th to 27th November 2018

PT203 Managing Management Systems - London, 27th to 29th November 2018

GBS also offers flexible corporate training programmes customised to the specific needs for your organisation. GBS will tailor course content to accommodate your unique business needs or to address skills shortages in your organisation. Through this approach, you can be sure your employees are gaining new knowledge and skills that will be relevant to your company.