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Process Improvement - CQI Courses

PT203 – Managing Management Systems

Course Overview

An organisations’ management system is the glue that holds everything together. When correctly implemented it enables management, office and shop floor workers to work in a coordinated and focussed manner towards the stated business strategy and objectives.

The management system should enable a business to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements while enhancing customer satisfaction.

ISO 9001:2015 is a globally recognised and auditable Quality Management System with over 1 million certificates issued in 2015 alone. It is the benchmark standard used by most businesses today in over 170 countries.

It details best practice and includes within it topics such as Context, Leadership, Planning, Support, Operation, Performance Evaluation and Improvement. The management system boundaries cover everything from design and development, supplier integration, evaluation and control through to obtaining and acting upon customer feedback and requirements.

The GBS Managing Management Systems course has been designed to equip management and quality professionals with the knowledge and skills needed to implement, review and manage this globally recognised standard.

The 3 day course is highly interactive enabling attendees to immediately apply what they have learnt on a simulated business scenario.

Completion of two Practitioner level courses, together with demonstrable work experience, can lead to the gold standard Chartered Quality Professional (CQP) status, which is recognised alongside other roles with Chartered status.

Typical learning outcomes

  • How to bring together and align different business practices under one umbrella.
  • Ability to describe approaches and tools to identify and manage risk
  • Implement a management system framework ensuring linkage and alignment in the flow down of customer/stakeholder requirements.
  • Extending implementation through the supply chain and to customers.
  • Implementing a balanced set of measures of operational and product/service performance.
  • How to integrate change management and improvement.
  • Supporting a senior leadership team in establishing the scope of the management system.
  • Implementing appropriate elements to address legal, regulatory, societal and standards risks.
  • Becoming a quality advocate and systems thinker.

Course dates.

London: 9th - 11th April 2019

Course format options

  • In House Course
  • Bite Sized Course
  • Webinars
  • Modular Delivery
  • Public Course

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