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Process Improvement - CQI Courses

PT203 – Managing Management Systems

Course Overview

An organisation’s management system is the glue that holds everything together. When correctly implemented it enables management, office and shop floor workers to work in a coordinated and focused manner towards the stated business strategy and objectives.

The management system should enable a business to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements while enhancing customer satisfaction.

ISO 9001:2015 is a globally recognised and auditable Quality Management System with over 1 million certificates issued in 2015 alone. It is the benchmark standard used by most businesses today in over 170 countries.

It details best practice and includes within it topics such as Context, Leadership, Planning, Support, Operation, Performance Evaluation and Improvement. The management system boundaries cover everything from design and development, supplier integration, evaluation and control through to obtaining and acting upon customer feedback and requirements.

The GBS Managing Management Systems course has been designed to equip management and quality professionals with the knowledge and skills needed to implement, review and manage this globally recognised standard.

Practitioner level courses are designed specifically for professionals that are currently practicing quality and are in, or aspire to middle management. These certified courses will provide professionals with the practical skills to apply in their role and organisation.

Completion of two Practitioner level courses, together with demonstrable work experience, can lead to the gold standard Chartered Quality Professional (CQP) status, which is recognised alongside other roles with Chartered status.

Please note, this course can be delivered as virtual instructor led training (VILT), face to face, or it can be delivered with a blend of both formats. We will customise the content and duration in line with your learning and development requirements.

Typical learning outcomes

  • How to bring together and align different business practices under one umbrella
  • Ability to describe approaches and tools to identify and manage risk
  • Implement a management system framework of customer/stakeholder requirements
  • Extending implementation through the supply chain and to customers
  • Implementing a balanced set of measures of operational and product/service performance
  • How to integrate change management and improvement
  • Supporting a senior leadership team in establishing the scope of the management system
  • Implementing appropriate elements to address legal, regulatory, societal and standards risks
  • Becoming a quality advocate and systems thinker

Course format options

  • In House Course
  • Virtual
  • Public Course

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