We all work in very competitive environments and one important differential nowadays is quality so we need to plan quality into every aspect of our business.
Managers need to be able to plan use a range of project management techniques. They need to be able to develop Project Charters, Business Cases etc to establish the project and then use planning techniques such as Stage-Gate System, Network Diagrams and Gantt Charts to effectively plan and control the project. Finally they need to be able to effectively assess risk, eliminate the risk or establish contingency plans should the risk occur.
To successfully manage quality planning is more than just knowing what tools and techniques to use. Softer skills such as leading quality teams and understanding team roles and how teams develop are also key to success in any organisation.
We also need to understand our customer and stakeholder needs and be able to transform them into requirements using tools such as CTQ Trees, Affinity Diagrams, House of Quality and QFD etc.
The GBS Managing Quality Planning course has been designed to equip managers, team leaders and improvement teams with the practical skills, tools, and structured techniques in product/service management in the early phases of the product/service lifecycle. This 3 day course is highly interactive enabling attendees to immediately apply what they have learnt across different business scenarios.
Please note: Pre-work is included in this course.
Completion of two Practitioner level courses, together with demonstrable work experience, can lead to the gold standard Chartered Quality Professional (CQP) status, which is recognised alongside other roles with Chartered status.