With more people than ever now working remotely it is essential that guidance, support and the opportunity for continuous development is provided digitally in order to strengthen capabilities, develop knowledge and ensure business growth.
GBS Corporate Training provide a range of digitally delivered, short courses, designed to meet specific learning and development needs through targeted learning and specialist facilitation. They are ideal to support every step of a person’s career journey.
Calling people to remind them that they owe money is a task that few look forward to, and one of the most difficult situations in which to remain on the customer’s side. It is important to ensure that you get customers to agree to pay the money they owe, but to do it in such a way that a positive working relationship is maintained.
Where a debt is owed, often many debts are owed by the debtor, and the pool from which to pay them back can be limited. This can cause a rise in pressure and stress for the debtor which can trigger conflict and difficult conversations can ensue. A skilful credit controller will succeed in ensuring their debt is one that is settled ahead of others, and at the same time, maintain a healthy relationship with their client.
The GBS one day Credit Control course will equip delegates with a range of enhanced communication skills to enable them to effectively collect debt by phone. These skills can be used to make sure that they are not only more effective at collecting money from customers but also maintain positive working relationships.