The majority of us work in a very process driven environment.
There a variety of improvement methodologies, tools and techniques available to any team but in order to gain the most from them the selected approach needs to be correctly applied and efficiently managed. We also need to consider the impact on customers and suppliers and take them along with use during the process.
To successfully process manage we need to be structured in our approach and often innovative with our solutions. We all need to be able to collect appropriate data, analyse it objectively and establish improvement opportunities. We also need to be able to assess, manage and control risks to the process and the organisation we work for.
The GBS Managing Process Performance course has been designed to equip managers and team leaders with the practical skills, tools, and structured techniques to manage process operation and performance. This highly-interactive 3 day course is available either as a public, in-house or digitally-delivered course.
Practitioner level courses are designed specifically for professionals that are currently practicing quality and are in, or aspire to middle management. These certified courses will provide professionals with the practical skills to apply in their role and organisation.
Completion of two Practitioner level courses, together with demonstrable work experience, can lead to the gold standard Chartered Quality Professional (CQP) status, which is recognised alongside other roles with Chartered status.