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Process Improvement - CQI Courses

PT209 - Managing and Influencing Stakeholders

Course Overview

The successful management of different stakeholder groups requires a number of different skills.

From influencing and persuasion through to engaging others and building trust, this course provides the practical skills to successfully manage different stakeholder groups.

Throughout the course you will develop the knowledge to use a range of tools and techniques to work effectively with a range of customers, stakeholders, top management and external providers/suppliers to increase their readiness to accept change and overcome resistance.

The GBS Managing and Influencing Stakeholders course, is a highly-interactive 3 day course and is available either as a public, in-house or digitally-delivered course.

Practitioner level courses are designed specifically for professionals that are currently practicing quality and are in, or aspire to middle management. These certified courses will provide professionals with the practical skills to apply in their role and organisation.

Completion of two Practitioner level courses, together with demonstrable work experience, can lead to the gold standard Chartered Quality Professional (CQP) status, which is recognised alongside other roles with Chartered status.

Please note, this course can be delivered as virtual instructor led training (VILT), face to face, or it can be delivered with a blend of both formats. We will customise the content and duration in line with your learning and development requirements.

Typical learning outcomes

  • To be able to use analysis models and tools to effectively map stakeholders
  • Ability to understand the different stakeholder’s position, knowledge or personal power
  • Identify your own influencing preferences and how to influence others
  • Analyse and use the most effective way to influence others
  • Use road maps to successfully influence

Course format options

  • In House Course
  • Virtual
  • Public Course

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