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Process Improvement - CQI Courses

PT205 – Managing Problem Solving

Course Overview

There are a variety of problem solving methods used throughout business today most of which use a team based approach. However to gain their maximum potential the selected approach needs to be correctly applied and managed. Quite often teams will be tasked to resolve a particular problem only to have the project stall or take longer than anticipated.

Having a clear understanding of the problem faced, the required objective and delivery timeline is key. This enables the most appropriate problem solving methodology to be selected along with a business owner and suitable team of process experts. A delivery plan can then be completed and the problem solving activity managed through to successful completion.

Successful problem resolution incorporates more than just tools and techniques. Softer skills such as understanding team roles, team dynamics, engagement methods and facilitation skills are also key ingredients for success. This course provides an excellent foundation in the methodologies and tools commonly used in problem solving activities today.

The GBS Managing Problem Solving course has been designed to equip managers, team leaders and improvement leads with the practical skills, tools, and structured methodologies for problem solving activities. The 3 day course is highly interactive enabling attendees to immediately apply what they have learnt across different business scenarios.

Completion of two Practitioner level courses, together with demonstrable work experience, can lead to the gold standard Chartered Quality Professional (CQP) status, which is recognised alongside other roles with Chartered status.

Typical learning outcomes

  • Different improvement methodologies, tools and techniques commonly used in process improvement.
  • How to define customer requirements and facilitate data generation about a problem from a customer/stakeholder viewpoint.
  • How to use a structured problem-solving methodology to ensure robust management of problems and business risk.
  • Ability to facilitate a team in the generation of appropriate robust standardisation and solutions to improve customer satisfaction.
  • Ability to describe where problem-solving methodologies customer and stakeholder requirements must be included and considered.
  • Ability to describe and select appropriate process management methodologies.

Course format options

  • In House Course
  • Public Course
  • Prices available on request

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