We all work in an ever changing environment and quite often find that change has been mismanaged, many companies forget that any improvement made to processes immediately starts a change process.
There a variety of improvement methodologies, tools and techniques available to any team but in order to gain the most from them the selected approach needs to be correctly applied and efficiently managed. We also need to consider the impact on customers and suppliers and take them along with use during the change period plus we will also examine a range of approaches to introducing change successfully.
To successfully manage change is more than just knowing what tools and techniques to use. Softer skills such as understanding why people will resist change and how to help them and ourselves through the Change Curve, how to involve staff in the change process, how and when to communicate change and how to support team members throughout the process.
The GBS Managing Change and Continual Improvement course has been designed to equip managers, team leaders and improvement leads with the practical skills, tools, and structured techniques to manage change in the context of process management and improvement. This interactive 3 day course is available either as a public, in-house or digitally-delivered course.
Completion of two Practitioner level courses, together with demonstrable work experience, can lead to the gold standard Chartered Quality Professional (CQP) status, which is recognised alongside other roles with Chartered status.