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Process Improvement - CQI Courses

PT204 – Managing Change and Continual Improvement

Course Overview

We all work in an ever changing environment and quite often find that change has been mismanaged, many companies forget that any improvement made to processes immediately starts a change process.

There a variety of improvement methodologies, tools and techniques available to any team but in order to gain the most from them the selected approach needs to be correctly applied and efficiently managed. We also need to consider the impact on customers and suppliers and take them along with use during the change period plus we will also examine a range of approaches to introducing change successfully.

To successfully manage change is more than just knowing what tools and techniques to use. Softer skills such as understanding why people will resist change and how to help them and ourselves through the Change Curve, how to involve staff in the change process, how and when to communicate change and how to support team members throughout the process.

The GBS Managing Change and Continual Improvement course has been designed to equip managers, team leaders and improvement leads with the practical skills, tools, and structured techniques to manage change in the context of process management and improvement. This 3 day course is highly interactive enabling attendees to immediately apply what they have learnt across different business scenarios.

Completion of two Practitioner level courses, together with demonstrable work experience, can lead to the gold standard Chartered Quality Professional (CQP) status, which is recognised alongside other roles with Chartered status.

Typical learning outcomes

  • Understand and use a different improvement methodologies, tools and techniques commonly used in process improvement
  • How to undertake a stakeholder analysis and construct a supplier chain to understand the customer and supplier impact
  • How to use a structured change management methodology to ensure robust management of continual improvement
  • Ability to help a team through the Change Curve as effectively as possible
  • Ability to involve, communicate and support staff throughout the change process
  • Ability to describe and select appropriate process improvement methodologies and link them to the change management process
  • Ability to understand the importance of visual management in any process and how to use a range of visual tools effectively

Course dates.

15th to 17th October 2019: Fleet, Hampshire

Course format options

  • In House Course
  • Public Course
  • Prices available on request

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