This programme provides delegates with the practical skills required to identify different types of customers and stakeholders, gain insight into their requirements and translate requirements into their organisation’s governance, assurance and improvement processes, hence driving customer excellence.
The GBS Managing Customer Excellence programme has been designed to equip managers and team leaders with the practical skills, tools, and structured techniques to achieve customer excellence at every opportunity. This highly interactive 3 day programme is available either as a public, in-house or digitally-delivered course.
Practitioner level courses are designed specifically for professionals that are currently practicing quality and are in, or aspire to middle management. These certified courses will provide professionals with the practical skills to apply in their role and organisation.
Completion of two Practitioner level courses, together with demonstrable work experience, can lead to the gold standard Chartered Quality Professional (CQP) status, which is recognised alongside other roles with Chartered status.