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ILM Accredited Courses

Level 2 Award in Leadership and Team Skills

Course Overview

The essential skills you need to lead, organise and motivate a team


Who are these qualifications for?

These qualifications are designed to help improve your performance as a team member and help you make the transition from working in a team to leading a team. If you are already a practicing team leader, this course will help you be more effective and confident in your role.

This qualification can be completed at two levels, as an Award or a Certificate. The units in this qualification cover a wide range of skills and knowledge and enable the learner to select those units which best suit their interests and requirements.

This can include units that focus on:

  • Interpersonal Communication and techniques, getting your message across and how to brief a team
  • Working with people, including ways in which you can help your team improve
  • How to self-manage and develop as a team leader, providing strong direction and leadership
  • The essential skills and competencies in getting results, from problem-solving to planning and monitoring workloads

If you take the Certificate, you can also take units that allow you to work towards the Level 3 qualifications in leadership and management, to help your future career progression.


Progression pathway

Successful learners will be able to progress to the ILM Level 3 Award or Certificate in Leadership and Management.


Credit Value

3 – 12


Total time required for the qualification

A minimum of 30 hours


Structure of the course

There is only one 1 group from which to make your unit selection. At least 1 hour of induction and 2 hours tutorial support are also required. A minimum of 3 credits only and no more than 12 credits are required to achieve this qualification.


Units available from group 1

  • Developing Yourself as a Team Leader
  • Improving Performance of the Work Team
  • Planning and Monitoring Work
  • Developing the Work Team
  • Induction and Coaching in the Workplace
  • Meeting Customer Needs
  • Working Within Organisational and Legal Guidelines
  • Providing Quality to Customers
  • Using Information to Solve Problems
  • Understanding Change in the Workplace
  • Maintaining a Healthy and Safe Working Environment
  • Diversity in the Workplace
  • Using Resources Effectively and Efficiently in the Workplace
  • Communicating With People Outside the Work Team
  • Briefing the Work Team
  • Workplace Communication
  • Workplace Records and Information Systems
  • Business Improvement Techniques
  • Leading Your Work Team
  • Managing Yourself
  • Enterprise Awareness
  • Working with Customers Legally
  • Setting Team Objectives in the Workplace
  • Gathering, Interpreting and Utilising Data in the Workplace
  • Methods of Communicating in the Workplace
  • Satisfying Customer Requirements
  • Understanding Effective Team Working
  • Building an Awareness of Waste Management
  • Understanding Sales in the Workplace
  • Understanding the Implications of Working in an Enterprise

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