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ILM Accredited Courses

Level 3 Certificate in Leadership and Management

Course Overview

Achieve the skills and knowledge to lead, organise and motivate a team

Who are these qualifications for?

If you have had no formal training but have to carry out management responsibilities then this course is ideal for you. It will develop your management abilities and is aimed at practising team leaders seeking to move up to the next level of management or for managers who need to lead people through specific organisational changes such as budget cuts, redundancy etc. This qualification is available as a concise Award, a broader Certificate or a comprehensive Diploma.

The course will cover the following skills amongst others:

  • organising and delegating
  • ability to perform management tasks – manage projects, lead meetings
  • team leadership – for example, how to motivate people to improve performance
  • change and innovation – plan and manage change, create a culture of innovation
  • communications skills
  • managing people and relationships – negotiation, networking, building relationships
  • leadership – understand leadership, use action learning to develop your leadership capabilities.

Progression pathway

Successful learners can progress to a range of qualifications including:

  • ILM Level 3 Certificate in Coaching and/or Mentoring
  • ILM Level 3 Certificate or Diploma in Facilities Management
  • ILM Level 3 Certificate in Enterprise and Entrepreneurship
  • ILM Level 4 Award, Certificate or Diploma in Leadership and Management

Credit Value

13 - 36

Total time required for the qualification

130 hours


There are a minimum of 13 credits and a maximum 36 credits with a two hour induction. At least four hours tutorial support. There is a choice of units from Groups 1 and 2, where Group 1 contains Level 3 units and Group 2 contains units at Levels 2 and 4. Maximum of 6 credits from Group 2

Units from group 1

  • Solving Problems and Making Decisions
  • Understanding Innovation and Change in an Organisation
  • Planning Change in the Workplace
  • Planning and Allocating Work
  • Writing for Business
  • Contributing to Innovation and Creativity in the Workplace
  • Understanding Customer Service Standards and Requirements
  • Giving Briefings and Making Presentations
  • Understanding Leadership
  • Understand How to Establish an Effective Team
  • Understanding How to Motivate to Improve Performance
  • Developing Yourself and Others
  • Understanding Conflict Management in the Workplace
  • Understanding Stress Management in the Workplace
  • Understanding Discipline in the Workplace
  • Understanding Recruitment and Selection of New Staff in the Workplace
  • Understanding the Induction of New Staff in the Workplace
  • Understanding Training and Coaching in the Workplace
  • Understanding Quality Management in the Workplace
  • Understanding Organising and Delegating in the Workplace
  • Managing Workplace Projects
  • Understanding Health and Safety in the Workplace
  • Understand the Organisation and its Context
  • Understanding Performance Management
  • Understanding Costs and Budgets in an Organisation
  • Understanding How to Manage the Efficient Use of Materials and Equipment
  • Understanding the Communication Process in the Workplace
  • Understanding Negotiation and Networking in the Workplace
  • Understand How to Lead Effective Meetings
  • Understanding Workplace Information Systems
  • Understanding Marketing for Managers
  • Understanding Support Services Operations in an Organisation
  • Understanding Sustainability and Environmental Issues in an Organisation
  • Understanding Procurement and Supplier Management in the Workplace
  • Understanding and Developing Relationships in the Workplace
  • Understand How to Manage Contracts and Contractors in the Workplace
  • Understanding Incident Management and Disaster Recovery in the Workplace
  • Understanding Security Measures in the Workplace
  • Understanding How to Manage Remote Workers
  • Understanding Good Practice in Workplace Coaching
  • Understanding Good Practice in Workplace Mentoring
  • Leading and Motivating a Team Effectively
  • Developing Own Leadership Capability Using Action Learning (Diploma only)
  • Understanding Mental Health in the Workplace

Units from group 2

  • Developing Yourself as a Team Leader
  • Improving Performance of the Work Team
  • Planning and Monitoring Work
  • Developing the Work Team
  • Induction and Coaching in the Workplace
  • Meeting Customer Needs
  • Working Within Organisational and Legal Guidelines
  • Providing Quality to Customers
  • Using Information to Solve Problems
  • Understanding Change in the Workplace
  • Maintaining a Healthy and Safe Working Environment
  • Diversity in the Workplace
  • Using Resources Effectively and Efficiently in the Workplace
  • Communicating with People Outside the Work Team
  • Briefing the Work Team
  • Workplace Communication
  • Workplace Records and Information Systems
  • Business Improvement Techniques
  • Leading Your Work Team
  • Managing Yourself
  • Enterprise Awareness
  • Working With Customers Legally
  • Setting Team Objectives in the Workplace
  • Gathering, Interpreting and Utilising Data in the Workplace
  • Methods of Communicating in the Workplace
  • Satisfying Customer Requirements
  • Understanding Effective Team Working
  • Building an Awareness of Waste Management
  • Effectively Selling to Customers
  • Understanding Sales in the Workplace
  • Developing Yourself as an Effective Team Member
  • Understanding the Management Role to Improve Management Performance
  • Planning and Leading a Complex Team Activity
  • Managing Equality and Diversity in Own Area
  • Managing Risk in the Workplace
  • Delegating Authority in the Workplace
  • Developing People in the Workplace
  • Developing Your Leadership Styles
  • Understanding Financial Management
  • Management Communication

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