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ILM Accredited Courses

Level 2 Certificate in Team Leading

Course Overview

The essential skills and competencies you need to undertake the role with confidence

Who are these qualifications for?

This qualification is designed for new and aspiring team leaders to get an in-depth introduction to the role and its responsibilities. This course is a nationally recognised qualification and is an ideal platform when starting your management career.

You will study mandatory units which focus on the core skills needed to motivate a team so that you are able to influence them effectively. This course develops the skills you need to plan, allocate and monitor work effectively. Practical tools and techniques will also develop your leadership qualities so that you can get the most out of your team. During the course we work with you and your employer to find the best fit from a broad range of optional units. These units range from communication skills to business improvement techniques and includes units from Level 3 qualifications, to help you progress in your career and in formal professional training.

Progression pathway

Successful learners may progress to a range of qualifications including the following:

  • ILM Level 3 Award or Certificate in Leadership and Management
  • ILM Level 3 Certificate in Principles of Leadership and Management

Credit Value

15 - 36

Total time required for the qualification

150 hours


There are 3 unit groups with at least 1 hour of induction and at least 2 hours of tutorial support. Unit 1 has 3 mandatory units and a choice of elective units from groups 2 and 3. Learners must attain a minimum of 15 credits (max 7 credits from Group 3).

Units from group 1

  • Developing Yourself as a Team Leader
  • Improving Performance of the Work Team
  • Planning and Monitoring Work

Units from group 2

  • Understanding Change in the Workplace
  • Developing the Work Team
  • Leading Your Work Team
  • Maintaining a Healthy and Safe Working Environment
  • Communicating with People Outside the Work Team
  • Induction and Coaching in the Workplace
  • Managing Yourself
  • Diversity in the Workplace
  • Briefing the Work Team
  • Satisfying Customer Requirements
  • Enterprise Awareness
  • Methods of Communicating in the Workplace
  • Using Resources Effectively and Efficiently in the Workplace
  • Workplace Communication
  • Understanding Effective Team Working
  • Providing Quality to Customers
  • Working with Customers Legally
  • Workplace Records and Information Systems
  • Building an Awareness of Waste Management
  • Using Information to Solve Problems
  • Gathering, Interpreting and Utilising Data in the Workplace
  • Business Improvement Techniques
  • Understanding the Implications of Working in an Enterprise
  • Understanding Sales in the Workplace
  • Working Within Organisational and Legal Guidelines
  • Meeting Customer Needs
  • Setting Team Objectives in the Workplace

Units from group 3

  • Solving Problems and Making Decisions
  • Understanding Innovation and Change in an Organisation
  • Giving Briefings and Making Presentations
  • Understanding Leadership
  • Understanding Conflict Management in the Workplace
  • Understanding Stress Management in the Workplace
  • Understanding Discipline in the Workplace
  • Understanding the Induction of New Staff in the Workplace
  • Understanding Training and Coaching in the Workplace
  • Managing Workplace Projects
  • Understand the Organisation and its Context
  • Understanding Negotiation and Networking in the Workplace
  • Understanding Security Measures in the Workplace
  • Understanding Good Practice in Workplace Coaching
  • Undertaking Coaching in the Workplace

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