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ILM Accredited Courses

Level 3 Certificate in Principles of Leadership and Management

Course Overview

Learn the fundamental management skills and develop yourself as an inspiring leader

Who are these qualifications for?

By taking this course you will learn the skills to carry out the management responsibilities of an effective manager and start your career with confidence. This qualification is ideal for new and aspiring junior managers.

The single mandatory unit focuses on problem solving and making decisions and units from group 2 range from managing innovation and change in your organisation or understanding leadership and what it takes to lead and motivate a team. GBS will work with your employer and training provider to map supplementary units to match your needs and skills gaps. This includes units from Levels 2 and 4, to help your professional career development.

Progression pathway

Successful learners can progress to a range of qualifications including the following:

  • ILM Level 3 Certificate in Leadership
  • ILM Level 3 Certificate in Coaching and/or Mentoring
  • ILM Level 3 Certificate in Enterprise and Entrepreneurship
  • ILM Level 3 Diploma in Leadership and Management
  • ILM Level 3 Diploma in Facilities Management
  • ILM Level 4 Award in Leadership
  • ILM Level 4 Award, Certificate or Diploma in Management

Credit Value

15 - 15

Total time required for the qualification

150 hours


There are 4 unit groups with at least 2 hours of induction and 4 hours tutorial support. A minimum of 15 credits (a minimum of 4 credits from group 2 and a maximum of 7 credits from group 4), and no more than 24 credits are required to achieve this qualification.

Mandatory unit

Solving Problems and Making Decisions

Units from group 1

  • Understanding Innovation and Change in an Organisation
  • Planning Change in the Workplace
  • Understanding Leadership
  • Leading and Motivating a Team Effectively

Units from group 2

  • Planning and Allocating Work
  • Writing for Business
  • Contributing to Innovation and Creativity in the Workplace
  • Understanding Customer Service Standards and Requirements
  • Giving Briefings and Making Presentations
  • Understand How to Establish an Effective Team
  • Understanding How to Motivate to Improve Performance
  • Developing Yourself and Others
  • Understanding Conflict Management in the Workplace
  • Understanding Stress Management in the Workplace
  • Understanding Discipline in the Workplace
  • Understanding Recruitment and Selection of New Staff in the Workplace
  • Understanding the Induction of New Staff in the Workplace
  • Understanding Training and Coaching in the Workplace
  • Understanding Quality Management in the Workplace
  • Understanding Organising and Delegating in the Workplace
  • Managing Workplace Projects
  • Understanding Health and Safety in the Workplace
  • Understand the Organisation and its Context
  • Understanding Performance Management
  • Understanding Costs and Budgets in an Organisation
  • Understanding How to Manage the Efficient Use of Materials and Equipment
  • Understanding the Communication Process in the Workplace
  • Understanding Negotiation and Networking in the Workplace
  • Understand How to Lead Effective Meetings
  • Understanding Workplace Information Systems
  • Understanding Marketing for Managers
  • Understanding Support Services Operations in an Organisation
  • Understanding Sustainability and Environmental Issues in an Organisation
  • Understanding Procurement and Supplier Management in the Workplace
  • Understanding and Developing Relationships in the Workplace
  • Understand How to Manage Contracts and Contractors in the Workplace
  • Understanding Incident Management and Disaster Recovery in the Workplace
  • Understanding Security Measures in the Workplace
  • Understanding How to Manage Remote Workers
  • Understanding Good Practice in Workplace Coaching
  • Understanding Good Practice in Workplace Mentoring

Units from group 3

  • Developing Yourself as a Team Leader
  • Improving Performance of the Work Team
  • Planning and Monitoring Work
  • Developing the Work Team
  • Induction and Coaching in the Workplace
  • Meeting Customer Needs
  • Working Within Organisational and Legal Guidelines
  • Providing Quality to Customers
  • Using Information to Solve Problems
  • Understanding Change in the Workplace
  • Maintaining a Healthy and Safe Working Environment
  • Diversity in the Workplace
  • Using Resources Effectively and Efficiently in the Workplace
  • Communicating with People Outside the Work Team
  • Briefing the Work Team
  • Workplace Communication
  • Workplace Records and Information Systems
  • Business Improvement Techniques
  • Leading Your Work Team
  • Managing Yourself
  • Enterprise Awareness
  • Working with Customers Legally
  • Setting Team Objectives in the Workplace
  • Gathering, Interpreting and Utilising Data in the Workplace
  • Methods of Communicating in the Workplace
  • Satisfying Customer Requirements
  • Understanding Effective Team Working
  • Building an Awareness of Waste Management

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