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ILM Accredited Courses

Level 2 Certificate in Leadership and Team Skills

Course Overview

The essential skills you need to lead, organise and motivate a team

Who are these qualifications for?

These qualifications are designed to help you boost your performance as a team member and help you make the transition from working in a team to leading a team. If you are already a practising team leader, this course will help you be more effective and confident in your role.

This qualification can be completed at two levels, as an Award or a Certificate. The units in this qualification cover a broad range of skills and knowledge and enable the learner to select units which best suit their interests and requirements.

This can include units that focus on:

  • Communication, getting your message across and how to brief a team
  • Working with other people and getting the best out of your team
  • Providing direction and leadership, such as self-management and develop as a team leader
  • Essential competencies and getting results, from problem-solving to planning and monitoring workloads

Progression pathway

Successful learners will be able to progress to the ILM Level 3 Award or Certificate in Leadership and Management.

Credit Value

13 - 36

Total time required for the qualification

130 hours


There are 2 unit groups and at least 1 hour of induction; 2 hours tutorial support are required. Optional units can be taken from group 2. A minimum of 13 credits (a maximum of 6 credits from group 2), and no more than 36 credits are required to achieve this qualification.

Units available from group 1

  • Developing Yourself as a Team Leader
  • Improving Performance of the Work Team
  • Planning and Monitoring Work
  • Developing the Work Team
  • Induction and Coaching in the Workplace
  • Meeting Customer Needs
  • Working Within Organisational and Legal Guidelines
  • Providing Quality to Customers
  • Using Information to Solve Problems
  • Understanding Change in the Workplace
  • Maintaining a Healthy and Safe Working Environment
  • Diversity in the Workplace
  • Using Resources Effectively and Efficiently in the Workplace
  • Communicating With People Outside the Work Team
  • Briefing the Work Team
  • Workplace Communication
  • Workplace Records and Information Systems
  • Business Improvement Techniques
  • Leading Your Work Team
  • Managing Yourself
  • Enterprise Awareness
  • Working with Customers Legally
  • Setting Team Objectives in the Workplace
  • Gathering, Interpreting and Utilising Data in the Workplace
  • Methods of Communicating in the Workplace
  • Satisfying Customer Requirements
  • Understanding Effective Team Working
  • Building an Awareness of Waste Management
  • Understanding Sales in the Workplace
  • Understanding the Implications of Working in an Enterprise

Units from group 2

  • Solving Problems and Making Decisions
  • Understanding Innovation and Change in an Organisation
  • Giving Briefings and Making Presentations
  • Understanding Leadership
  • Understanding Conflict Management in the Workplace
  • Understanding Stress Management in the Workplace
  • Understanding Discipline in the Workplace
  • Understanding the Induction of New Staff in the Workplace
  • Understanding Training and Coaching in the Workplace
  • Managing Workplace Projects
  • Understand the Organisation and its Context
  • Understanding Negotiation and Networking in the Workplace
  • Understanding Security Measures in the Workplace
  • Understanding Good Practice in Workplace Coaching
  • Undertaking Coaching in the Workplace
  • Understanding Mental Health in the Workplace

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