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ILM Accredited Courses

Level 3 Award in Leadership and Management

Course Overview

Achieve the skills and knowledge needed to lead, organise and motivate a team

Who are these qualifications for?

If you have had no formal training but have to carry out management responsibilities then this course is ideal for you. It will develop your management capabilities and is aimed at practising team leaders seeking to move up to the next level of management or for managers who need to lead people through specific organisational changes such as budget cuts, redundancy etc. This qualification is available as an concise Award, a broader Certificate or a comprehensive Diploma. GBS will work with your employer to map units to your needs and skills gaps.

The course will cover the following skills amongst others:

  • organising and delegating
  • ability to perform management tasks – manage projects, lead meetings
  • team leadership – for example, how to motivate people to improve performance
  • change and innovation – plan and manage change, create a culture of innovation
  • communications skills
  • managing people and relationships – negotiation, networking, building relationships
  • leadership – understand leadership, use action learning to develop your leadership capabilities.

Progression pathway

Successful learners can progress to a range of qualifications including:

  • ILM Level 3 Certificate in Coaching and/or Mentoring
  • ILM Level 3 Certificate or Diploma in Facilities Management
  • ILM Level 3 Certificate in Enterprise and Entrepreneurship
  • ILM Level 4 Award, Certificate or Diploma in Leadership and Management

Credit Value

4 - 12

Total time required for the qualification

40 hours


All units from group 1 must be completed. There is at least 1 hour of induction and at least 2 hours of tutorial support and students must attain a minimum of 4 credits and no more than 12 to achieve this qualification.

Units from group 1

  • Solving Problems and Making Decisions
  • Understanding Innovation and Change in an Organisation
  • Planning Change in the Workplace
  • Planning and Allocating Work
  • Writing for Business
  • Contributing to Innovation and Creativity in the Workplace
  • Understanding Customer Service Standards and Requirements
  • Giving Briefings and Making Presentations
  • Understanding Leadership
  • Understand How to Establish an Effective Team
  • Understanding How to Motivate to Improve Performance
  • Developing Yourself and Others
  • Understanding Conflict Management in the Workplace
  • Understanding Stress Management in the Workplace
  • Understanding Discipline in the Workplace
  • Understanding Recruitment and Selection of New Staff in the Workplace
  • Understanding the Induction of New Staff in the Workplace
  • Understanding Training and Coaching in the Workplace
  • Understanding Quality Management in the Workplace
  • Understanding Organising and Delegating in the Workplace
  • Managing Workplace Projects
  • Understanding Health and Safety in the Workplace
  • Understand the Organisation and its Context
  • Understanding Performance Management
  • Understanding Costs and Budgets in an Organisation
  • Understanding How to Manage the Efficient Use of Materials and Equipment
  • Understanding the Communication Process in the Workplace
  • Understanding Negotiation and Networking in the Workplace
  • Understand How to Lead Effective Meetings
  • Understanding Workplace Information Systems
  • Understanding Marketing for Managers
  • Understanding Support Services Operations in an Organisation
  • Understanding Sustainability and Environmental Issues in an Organisation
  • Understanding Procurement and Supplier Management in the Workplace
  • Understanding and Developing Relationships in the Workplace
  • Understand How to Manage Contracts and Contractors in the Workplace
  • Understanding Incident Management and Disaster Recovery in the Workplace
  • Understanding Security Measures in the Workplace
  • Understanding How to Manage Remote Workers
  • Understanding Good Practice in Workplace Coaching
  • Understanding Good Practice in Workplace Mentoring
  • Leading and Motivating a Team Effectively
  • Developing Own Leadership Capability Using Action Learning (Diploma only)
  • Understanding Mental Health in the Workplace

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