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Management & Leadership Courses

Change Management

Course Overview

The pace of change in this modern era is intense and shows no sign of abating any time soon. No matter how much change we all experience, it still triggers mixed reactions, as there are so many unknowns and variables. These emotions range from anxiety to resistance and for some, but not many, a sense of excitement and anticipation.

There are three things that routinely suffer when major changes kick in:

  1. Customer focus
  2. Morale
  3. Productivity

Employees shift their focus away from their work to dealing with their “me” issues: “Will I still have a job?” “Will I like the new boss?” “Will I be able to do this new role?” “How will this impact me?”

All energy draining, but understandable thought processes. All, a major concern for any business, particularly if it is left to go on for too long.

The role of the manager is to not only be cognisant of the impact change may have on their team, but also be able to lead them through the transition as smoothly as possible, to restore morale, focus and productivity before the next change kicks in.

The GBS Change Management course has been designed to equip your managers and leaders with all the skills they need to lead their people successfully through each and every change, and back to business as usual, and perhaps to even higher levels of performance.

Typical learning outcomes

  • Raised awareness that change is messy, and effects everyone differently – and each individual needs to be treated individually
  • Understand why change creates negativity
  • Understand the drivers of change, and why it is important to know and communicate the driver(s)
  • Learn techniques to “control the controllables” thus shifting effort to those things we CAN do something about
  • Explore a live change within the organisation and develop strategies to lead through
  • Explore the transition curve and identifying the emotional states and behaviours associated with each stage of the change
  • Learn strategies for leading people through each stage of the transition curve
  • Develop a personal and team action plan for dealing with change

Course format options

  • In House Course
  • Public Course

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