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Personal Impact and Effectiveness Courses

Assertiveness at Work

Course Overview

How often do find ourselves saying “yes” when we meant to say “no”, or remained silent when we disagreed with something we heard in a meeting, or perhaps found ourselves agreeing to do something in the full knowledge that it would pile even more pressure onto our already busy day? Sometimes, when the pressure mounts it is easy to default into either an aggressive manner, or perhaps when weary, we default into a submissive manner, and cave in, anything for an easy life.

Perhaps more often than we care to admit, neither are ideal positions for anyone, particularly in a work environment.

Assertiveness is a key factor in encouraging straightforward communication and reducing misunderstanding and the danger of unproductive conflict. It caters both for those who want to be more assertive as well as those who want to be less aggressive. The assertive person will achieve their own aims whilst, at the same time, taking full account of the feelings of others.

This two day workshop is a must for anyone in Business who wants to learn how to communicate in an assertive “Adult” way, and achieve positive outcomes, as opposed to living with the consequences, regardless of the situation. It is also a must for anyone who wants to improve their overall communication style, and increase their personal credibility and gravitas, both key attributes in order to be able to successfully influence others.

Typical learning outcomes

  • Learn a simple and practical definition of assertiveness
  • Learn how to develop an assertive mind-set
  • Practise confidently saying ‘no’ to unreasonable requests or to assertively reach a solution or compromise
  • Learn how to present yourself firmly and convincingly without being overbearing or aggressive
  • Be able to negotiate, rather than saying ‘yes’ too readily and regretting it
  • Be able to respond to aggression from others without becoming aggressive or flustered
  • Be able to contribute in meetings through influencing rather than railroading
  • Learn techniques to deliver tough messages in a non-confrontational way
  • Develop a personal action plan

Course format options

  • In House Course
  • Public Course

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