In today’s business culture, the ability to communicate with Customers and Colleagues at all levels is becoming increasingly important to individual success. Not only do you have to be effective at your job, but you also have to be effective at communicating with a wide range of other people.
So much energy and time is wasted at work, by people trying to clarify ambiguous messages, or unclear instructions, or trying to decipher long and waffling emails.
Additionally, so few people listen with the intent to hear, and this creates many challenges, not only in missing vital information, but also in putting barriers in the way of developing quality relationships.
The GBS Interpersonal Skills Communication course will present a portfolio of techniques from effective questioning and listening through to managing conflict. Delegates will examine how they are perceived by others and will have the opportunity to practice situations they may find problematic. They will increase self-awareness about the impact their own communication style has on others and will learn techniques to adapt their style to suit their audience.