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Personal Impact and Effectiveness Courses

Interpersonal Skills Training Courses

Course Overview

In today’s business culture, the ability to communicate with customers and colleagues at all levels is becoming increasingly important to individual success. Not only do you have to be effective at your job, but you also must have well developed interpersonal skills so that you can communicate effectively with a wide range of people.

So much energy and time is wasted at work, by people trying to clarify ambiguous messages, or unclear instructions, or trying to decipher long and waffling emails.

Additionally, so few people listen with the intent to hear, and this creates many challenges, not only in missing vital information, but also in putting barriers in the way of developing quality relationships. It all boils down to poor communication skills due to a lack of interpersonal skills training.

The GBS Interpersonal Skills Communication course will present a portfolio of techniques from effective questioning and listening through to managing conflict. Delegates will examine how they are perceived by others and will have the opportunity to practice situations they may find problematic. They will increase self-awareness about the impact their own communication style has on others and will learn techniques to adapt their style to suit their audience.

Please note, this course can be delivered as virtual instructor led training (VILT), face to face, or it can be delivered with a blend of both formats. We will customise the content and duration in line with your learning and development requirements.

Typical learning outcomes

  • Interact effectively with different types of colleagues
  • Increase self–awareness about impact own style has on others
  • Increase confidence in ability to communicate well
  • Understand the drivers and motivators of others, therefore communicate with empathy
  • Adapt interpersonal style to get optimum results from others
  • Enhance demonstrated listening - not just hearing
  • Ask appropriate questions to aid clarity
  • Develop an assertive, non-confrontational communication style
  • Practise techniques to cope calmly in difficult situations
  • Develop a personal action plan

Course format options

  • In House Course
  • Prices available on request
  • Virtual

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