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Customer Service and Sales Courses

Sales Negotiation Training

Course Overview

As customers steadily become more confident and proficient at negotiating with suppliers, it is essential that organisations have skilled Sales Negotiators who can effectively close deals that add value for the client. This, together with maintaining organisational profitability and a positive on-going working relationship, ensures the outcome is advantageous to both parties.

The GBS Sales Negotiation Skills course is designed for those who are responsible for negotiating with customers in a sales environment. Also, it is for those who are new to sales negotiation or existing Sales Negotiators who wish to re-examine and enhance their current skills.

Typical learning outcomes

  • Understand the importance of negotiation within the sales process
  • Effectively prepare and plan for negotiations
  • Understand how to build rapport and working relationships with clients
  • Reach a win-win solution with clients
  • Adopt a confident approach using negotiation as a sales technique
  • Learn how to close and gain agreement
  • Develop a personal action plan and a sales strategy

Course format options

  • In House Course
  • Prices available on request

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