Course Overview
Regardless of the setting, adopting an encouraging and straightforward communication style helps to eliminate misunderstandings and reduce instances of confusion. However, with more people now working from home, the ability to be assertive, whilst communicating online, is becoming increasingly more important.
Our Assertiveness course is digitally-delivered and provides the critical skills to be assertive either virtually through a camera to a remote audience, via audio communication (for example, during a telephone or conference call), or in written communications such as an email.
The course will develop your communication skills and the best style to adopt in each virtual situation, so that the assertive person achieves their own aims whilst at the same time, taking full account of the feelings and rights of others.
Please note, this course can be delivered either virtually, face to face, or it can be delivered with a blend of both formats.
Typical learning outcomes
- Learn the basics of being assertive on camera, in a conference call, or via an email
- Learn how to develop an assertive mind-set
- Practise confidently saying ‘no’ to unreasonable requests
- Assertively reach a solution or compromise
- Learn how to present yourself online firmly and convincingly without being overbearing or aggressive
- Be able to negotiate, rather than saying ‘yes’ too readily and regretting it
- Be able to respond to aggression from others without becoming aggressive or flustered
Course format options
Other Digitally Delivered Courses
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