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Digitally Delivered Courses

Holding Challenging Conversations

Course Overview

The need to have challenging and difficult conversations is inevitable within business, especially in ever changing times and work locations. Leaders and managers who neglect to have these conversations, often risk having more serious business consequences.

Our Holding Challenging Conversations course will provide you with the skills to hold difficult conversations within any setting. This could be face-to-face, via video conferencing, over the telephone, email or even via instant messaging. It provides the tools to liaise appropriately within each setting so that you can remain calm, professional and are able to make logical decisions as a result.

Being able to deal with challenging conversations effectively is critical within business and is invaluable in maintaining positive relationships to achieve the desired results. This interactive and highly participative course will allow you to practice having various challenging conversations with an expert trainer so that you are fully prepared to deal with them across a range of situations.

Please note, this course can be delivered as virtual instructor led training (VILT), face to face, or it can be delivered with a blend of both formats. We will customise the content and duration in line with your learning and development requirements.

Typical learning outcomes

  • Learn strategies for handling challenging conversations
  • Adopt techniques to promote positivity within the conversation
  • Know professional ways to communicate on various platforms
  • Learn how to read visual cues on video calls and in person
  • Know how to structure the opening of a challenging conversation more effectively
  • Understand what makes a conversation challenging and be able to prepare effectively for them

Course format options

  • In House Course
  • Virtual

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