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8 Disciplines of Problem Solving (8D)

Course Overview

Businesses often encounter day to day problems that reoccur despite their best efforts to resolve them. Investigations are often conducted in a dynamic and pressurised environment resulting in root causes not always being identified and resolved.

Quite often the root cause investigation itself was not conducted rigorously enough leaving the door open for problems to reoccur.

The 8 Disciplines of problem solving (8D) was implemented by Ford in the 1980’s as part of its Team Orientated Problem Solving (TOPS) programme. Its aim, to provide a robust and structured approach to identify, correct, and eliminate recurring problems. Since then it has been adopted and successfully used globally by many organisations.

8D uses a selection of robust, easy to use tools and techniques to identify and contain affected product protecting end customers from their impact. Once this has been achieved rigorous root cause analysis is conducted, improvement measures implemented and performance verified before documentation and procedures are updated. The last discipline reviews how effectively the project was delivered and congratulates the team.

The GBS 8D course has been designed to equip those leading or taking part in problem solving workshops with the skills needed to deliver robust defect reduction projects. The 2 day syllabus is highly interactive enabling attendees to immediately apply what they have learnt on a simulated process.

Typical learning outcomes

  • Understand how to apply the 8D process, tools and Plan, Do, Check, Act approach
  • How to identify suitable projects and gain senior management buy-in
  • How to manage a project team
  • How to deliver an 8D project in real life
  • How to integrate the 8D and PDCA approaches into management systems such as ISO 9001-2015

Course format options

  • In House Course
  • Prices available on request

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